Strengthening Brand Loyalty through Authentic Connections

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Presentation transcript:

Strengthening Brand Loyalty through Authentic Connections August 2017

Strengthening Brand Loyalty through Authentic Connections Presenters: Ron Pettit, Director, Disability Inclusion & ADA Compliance, Royal Caribbean Cruises Ltd Michelle Frenette Simmons, Senior Specialist Inclusion & Diversity, American Airlines Malavika Rewari, Product Marketing Manager, Office 365 Accessibility, Microsoft Learning Objectives: Understanding the size, impact and stakeholder behavior of the disability market. Receiving information on effective disability customer service training. Leveraging internal and external expertise to improve customer service.