Delivering Europe Convert and retain your customers

UK Company – Head Office in London with Northern Regional Base UK Company – Head Office in London with Northern Regional Base Founded debt free company - privately owned Founded debt free company - privately owned People: mixture of carrier, retail and technical specialists People: mixture of carrier, retail and technical specialists Trailblazing application unique to the marketplace – 100% owned/developed Trailblazing application unique to the marketplace – 100% owned/developed People: mixture of carrier, operations and technical specialists People: mixture of carrier, operations and technical specialists High quality reference bank High quality reference bank DM endorsed by IMRG (IDIS Delivery Manager) DM endorsed by IMRG (IDIS Delivery Manager) Strong partnership program Strong partnership program Integrated to 24 carriers and 625 services Integrated to 24 carriers and 625 services Ship to 200 countries Ship to 200 countries Internationalized product Internationalized product At least 50,000,000 parcels are delivered using MetaPack each year

Strong representation in all verticals FashionShoesAccessoriesBeauty & HealthHome & GardenElectrical Sports & Leisure Department Store

Global Market Opportunities

European Market Opportunities Online sales in Europe increased by 20% in 2009 to 172 billion UK/ German/ Dutch/ Scandinavian shoppers have more preference for online shopping than French/ Italian shoppers Number of online shoppers will grow to 190 million in 2014

European Delivery Service Preferences

European Carrier Service Preferences

Promoting delivery options Time / Wealth / Segment Value Wealth Time Happy Families Symbols of Success Suburban Comfort Urban Intelligence Rural Isolation Low High Grey Perspectives Blue Collar Enterprise Twilight Subsistence Ties of Community Welfare Borderline Municipal Dependency Collection Point Premium Services (Named Day, Time slots, Evening, Saturday) Next Day Delivery 2-3 Day Service Consumer classifications

Collaborating to create winning solutions Parcel Volume

Preparing for International Trade

DM…..control, simplicity, service MetaPack is a pay-as-you-go web based platform integrated to all major UK carriers Access, allocate, control and track any carrier service through one screen

MetaPack – Full Internationalisation Internationalised Service Multi Language Multi Time Zone Multi Currency All European parcel carriers available Automatic documentation produced for destination Duty paid / unpaid calculations Break bulk - pallet ship and split in any country Internationalised Service Multi Language Multi Time Zone Multi Currency All European parcel carriers available Automatic documentation produced for destination Duty paid / unpaid calculations Break bulk - pallet ship and split in any country

Internationalisation: One Platform across many countries MetaPack provides any national carrier for any European country at MetaPacks cost UKGermanyFranceItalySpainNether- lands User Interface Application Database Currency Time Clock MetaPack Carriers

Parameter-based rules – Weights, costs, carrier, service, consignment details, group, details, dates, times, locations Strategic options – Daily share of despatches or limiting volumes – Turn delivery codes on and off by service Add some weighting measures – Cost, consignment weight, cost-per- kilo, fixed Customisable – Expression language allows for flexible use of dependent factors Import/export of rules Rules can be backed up by exporting to Excel Rules can be imported and therefore interchanged between systems Retailer Rules – Controlling Service Selection

Order Details Delivery Address Rue de la Gare 5ieme Arrondissement Paris Order Details Product A (2-Man lift) Product B (Hazardous) Delivery Date 1 July 2010 Evening Carrier 5 Order Delivery Address Service Requirements Delivery Date/Time By Area By Service Availability Selected for delivery Preference Pref Carrier Partners Available for postcode Can deliver from source 2-Man Lift X POD Hazardous Freight X Delivery Date Evening X 9am - 5pm Carrier Streaming Process

delivery options carrier flexibility customer care consolidated information returns Total Transparency - Accessible Anyplace, Anytime Orders Taken: Online In-Store Catalogue Phone Despatched Warehouse Supplier 3PL In-Store Monitored Call Centre Customer Head Office Supplier Delivered Home Work Store International MultiChannel Web Based

MetaPack – Unparalleled Expertise Improved Customer Service Carrier Integration Track Status Mapping 3pl Relationships European Warehouse Management

MetaPack - used by most e-Commerce packages across Europe For more see:

International Delivery: M&S

Custom Docs

International Delivery international we provide all customs documentation for overseas deliveries making it easy to expand overseas (CN22/CN23/Invoice etc) we support local overseas carrier labels to allow pallet ship and split in country we can ship to over 200 countries world wide. Duty Paid / Unpaid

MetaPack Platform Retailers and Suppliers Warehouse Management Systems Pay As You Go Netsuite Venda Channel Advisor Multiple Retailers Multiple Users Other eCom platform partners Maginus Citrus-Lime Lost Ferret Actinic Aspidistra Magento MoneySpyder Snow Valley Presentation API Layer: Delivery OptionsAllocationLabel PrintManifestWISMO SMSPerformancePro-ActiveReturns API Application Load Balance Database Site 1Site 2 Carriers UKGERMANYFRANCE INTERNATIONAL SaaS

For more information Intelligent Delivery