Tarrant County 9-1-1 District Tarrant County 9-1-1 District Office PSAP Managers Meeting Wednesday, October 19, 2011 9:00 a.m. to Noon Tarrant County 9-1-1 District Office Training Room 2600 Airport Freeway Fort Worth, Texas

AGENDA 1. Welcome, Opening Remarks – Wanda McCarley 2. On Time Drawing 2012 PSAP Assistance program roll-out – Greg Petrey 4. Regional Radio System update – Greg Petrey 5. Wireless Update – Bill Horne 9-1-1 Public Education for NSI Phones – Alisa Simmons Emergency Alert System Nationwide Test – Wanda McCarley 8. Overview of The National Workshop on 9-1-1 Overload – Yvonne Serl 9. Grand Prize Drawing

The National Workshop on 9-1-1 Overload Yvonne Serl

Summary Consolidation – Funding new center vs. consolidation of existing center Funding Sweeps of budget Inability to appropriate Funding reductions

National Standards for Telecommunicators Training for PSAP Personnel in Regards to NG9-1-1 The ability to receive text and video Technology Solutions Use of Relay centers create delays N-1-1 Centers not accessible to hearing impared NSI phones

Technology/Limitations Call routing Knowledge of overflow Education 9-1-1 Officials and PSAPs with one voice and same message Legislators and Policy Officials Police and Fire Chiefs Citizens Underserved (lower income and impaired)

Staffing issues not consistent across the country Overworked Understaffed Policy Front Grass Roots efforts at a local level Combined efforts at state based advocacy level

Operations Leadership Training 9-1-1 operators getting additional responsibilities Dedicated personnel to work on 9-1-1 National Issues vs. volunteers Call taker employee satisfaction and retention Leadership