Issue Escalation – Trigger Points Logo Here Issue Trigger Point Escalate Issue To Escalation Urgency Action Required Target Completion OH&S Near Miss or Incident Supervisor, Production Manager, Safety Rep. Immediately upon discovery Containment of minor issues, stop line if serious, must be reported Temp Fix – 1 hour Perm Fix – 1 week Line stops for more than 5 minutes Maintenance immediately, Manager as available Within 5 minutes of trigger point passing Maintenance Support Root Cause Analysis Permanent Countermeasure Temp Fix – Same day Ran out or low material amounts Supervisor, Stores, Others as required Ideally before parts run out (no lost time) Deliver parts to line if available, else investigate Temp Fix – Immediate Perm Fix – 1 day Quality Issue Appropriate Manager Quality Personnel Containment of minor issues, stop line if serious Equipment Issues (inc. low line rates) Supervisor, Maintenance Restore desired line Quality, Availability & Performance Staff Shortage Production Manger Re-allocate labour, possibly obtain labour hire personnel Skill Shortage Production Manager By the end of the Shift with shortage info Training skills gap analysis and training plan for Team Perm Fix – 1 month Original Issue Date: 23/04/2010 Revision Date: 27/04/2010 Status: Ver 1.00 Publisher: Rob Tomlinson – www.ii-au.com Page 1 of 1 © Incremental Improvements Australia This sheet may be acquired in an original format by our Clients for use within their organisation only – please email a request for originals to ask@ii-au.com.