Jackie Grannell TPAS Associate Time to Talk Jackie Grannell TPAS Associate

Questioning and Listening

Communication is… …‘the giving and receiving of information, such that the giver is assured the receiver has understood’. It’s about asking questions It’s about REALLY listening

Your amazing brain

Group Exercise - Scenario 1 You are interviewing for a new contractor to carry out grass cutting on your estate. Identify 2 questions you want to ask the contractor about the company’s complaints policy and 3 questions about customer service.

Is it… Does it… Have you… Would you… Can it… All begin with a VERB Yes or No answers

“Six honest serving men taught me all I knew. Their names are What, Where, When, Why, How and Who”   Rudyard Kipling 1865 - 1936

Group Exercise - Scenario 2 Your team is to interview a tenant about their experiences of having major works carried out. You are particularly interested in finding out their experience of having a new level access bathroom fitted. Identify 5 questions you want to ask.

It all begins with you … “There is only one corner of the universe that you can be certain of improving; and that is your own self” Aldous Huxley

Thank you! Please complete your feedback form Jackie Grannell TPAS Associate 07775 642652 jackie.grannell@brynoka.com

Asking questions Take time to plan your question Ask questions carefully Think about why you are asking the question what’s the purpose? What are you going to do with the answer?