Eurostat USS 2012 Antonio Consoli Dissemination WG 26 October 2012

Introduction Survey methodology Structure of the questionnaire Question on trust Questions on dissemination Some results Follow up Main issues

Methodology Online questionnaire in IPM Anonymous access (users may give their details if they wish so) Yearly frequency (management request) Open for about 2 months Stable questionnaire (to compare with previous editions)

Publicity Message to all users registered on Eurostat website (about 86000 in 2012) Special message to 'key users' (around 600) by Director of B and reminder Banner on the website home page Twitter ESS website Result: 3101 respondents in 2012

Structure of the questionnaire Users information (type and country) 28 questions on Use of European statistics, including products and publications (6) Quality of statistics (6) Trust (1, new) Dissemination, metadata and services (13) Overall evaluation and change (2) Respondents can add free text comments

Trust Personally how much trust do you have in statistics produced by Eurostat?

Trust by user groups For all groups trust is above 94%

Questions on products, metadata and services Use of Eurostat's products Quality of publications and Statistics Explained Awareness of release calendar Sufficiency and relevance of its information Use of metadata (yes/no) Use of metadata (which ones) Sufficiency of metadata Accessibility of metadata Satisfaction with user support

Questions on dissemination Accessibility of European statistics on Eurostat's website Easiness of understanding the statistics Content of the website in relation to user's needs Language used Judgement of the website functionalities

Example of results, website rating Generally high satisfaction, but varying, and including 'Alert' if no opinion are not counted

Reporting Results are analysed, by user groups, including comparison with previous years Improvement actions are proposed Report is presented for approval to Eurostat's senior management Report is published on Eurostat website (before end of the year) Monitoring of improvement actions and publication of results (every second year)

Plan for 2013 Launch survey with the same structure, methodology and timing (spring) Try to improve number of responses from journalists

Main issues Frequency (shorter/longer survey interval) Stability and comparability Representativeness (having different user groups covered) Technical tools and publicity Privacy Benchmarking against NSIs (ESS common survey layout?)

Thank you! Antonio.Consoli@ec.europa.eu