THINK, SAY AND DO LARRY FERLAZZO RECOMMENDS 8 GREAT WAYS

BE AUTHORITATIVE RATHER THAN AUTHORITARIAN Authoritative gives as well as demands respect Authoritative seeks to understand so therefore opens the door for understanding Generally it is more difficult not to be pleasant to someone who treats us well

BELIEVE THAT EVERYONE CAN GROW

UNDERSTAND THAT POWER ISN'T A FINITE PIE

GIVE POSITIVE MESSAGES

APOLOGISE

BE FLEXIBLE Ferlazzo suggests Help them get started Help postpone tempting distractions Acknowledge stress

SET THE RIGHT CLIMATE

TEACH LIFE LESSONS

FINALLY Put yourself in their shoes Try to understand how they may feel