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Presentation transcript:

Reporting

Health Advocacy Utilization Reporting Gaps in Care (Enhanced Advocacy) Member Engagement Detail by Case Type Member Compliments Productivity, Member and Plan Savings Gaps in Care (Enhanced Advocacy) Members Engaged vs. Gaps Closed Recommended Care for Chronic Conditions Compliance with Preventive Care Measure Improvements in Medication Adherence BMCA/AMCA (Enhanced Advocacy) Population Health Management Report Year over Year Information on medical and pharmacy trends by condition.

Wellness/Biometrics Biometrics Reporting Number of Screenings Completed Number of Physician Referrals Top 4 Areas of Risk Top Areas of Improvement Average savings based on reduced risk Improvements in risk-category among repeaters (high-risk to no-risk or borderline) Wellness Utilization reporting Detailed description of Services Used; drill Incentive Participation Personal Health Profile-Top Risks Workshops Taken Engagements In Coaching

Personal Health Communications and Chronic Care CCS-PHC Activity Number of Members identified with a Chronic Condition or Preventive Gap Number of Members who engage and enroll with a Nurse Coach CCS-PHC Outcomes Changes in member prospective risk score Changes in applicable biometrics (weight, glucose, cholesterol, etc.). Preventive Gaps Closed Changes in adherence to recommended care and medications Reporting Impact to I/P Days, RX Cost, ER Usage Number Gaps Closed

Employee Assistance Program Work/Life Utilization Reporting Problem Type: Work-life Relationship Drug/Alcohol Emotional Referral Source: Self/Family Member/Co-worker Recommendations O/P Mental health Legal Financial Clinical Additional Reporting Critical Incidents Supervisory Training Webinars Work Life Web Searches

EAP Session Report Total interactions Total hours Demographic overview Problem category Recommendations Face-to-face/telephonic sessions breakdown Website visits by category

Member Engagement Platform Number of log ins completed Number of unique log ins Number of log ins by app Number of log ins by website

EmpoweredHealth Reporting Total Cases Collaborative cases Interactions Hours Hours per interaction Engagement points Behavior changes Savings

Impact Report Comparative Analysis of Outcomes from Baseline to Current Year Comparative Analysis of Outcomes for the Engaged Group vs. the Non-Engaged Group Member breakdown and percent total by risk level Principal Conditions for Top 10 High-Risk Members by Total Medical Costs

Every point of contact is an opportunity to engage people 10