Student Satisfaction: Undergraduate Spring 2010 May 20, 2010 Dr. E. Perry Deess, Director Institutional Research and Planning

Undergraduate Student Sample (n = 1347) 24 % response rate

Undergraduate Student Satisfaction 2010 Importance and Satisfaction (percentage) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Overall Satisfaction Trend Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Comparison with 2009 Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Personal security and safety on campus Undergraduate Students Four Year Trend

Relevance of coursework to career development Undergraduate Students Four Year Trend

Overall quality of instruction Undergraduate Students Four Year Trend

Quality of academic advisement Undergraduate Students Four Year Trend

Quality of campus life Undergraduate Students Four Year Trend

Billing and fee payment policies and procedures Undergraduate Students Four Year Trend

General condition of buildings and grounds Undergraduate Students Four Year Trend

Availability of Parking Undergraduate Students Four Year Trend

Undergraduate Student Satisfaction Academics