Motor Fleet Safety Basics: Training for the Safety Supervisor Unit 7 – Driver Retention

Unit 7 Objectives Identify reasons why drivers leave Identify strategies to improve driver retention Establish company policy that exit interview be conducted and written report submitted to management Train line haul managers and supervisors in communications and effective personnel management Involve managers and supervisors in the initial hiring process

Reasons for Turnover No single factor causes turnover Improve working environment Define job to motivate people

Influence of Factors on Driver Satisfaction Non-Driving Activities and Customer Friendliness Hours of Work and Time with Family 20% 9% Company Support 39% Work Rewards 32% Source: Gallup Organization

Methods to Reduce Turnover Truckload Carriers Association Survey Results Improve Dispatcher Relations Improve Shipper Relations Referral Bonuses More Training Improved Equipment Home More Frequently Compensation Incentives More Base Pay 0% 10% 20% 30% 40% 50% 60% 70% 80% Percentage of Respondents

If you keep doing what you’ve always done, you’ll keep getting what you’ve always gotten.

Questions