October 20, 2004 CAMP: Delivering, Sourcing, and Securing Services Throughout the Student Identity Life Cycle Stage 1: Establishing a Relationship Dr. Kenneth L. Servis Dean of Academic Records & Registrar University of Southern California Email: serviske@usc.edu Brendan Bellina Identity Services Architect, ITS Mgr, Enterprise Middleware Development University of Southern California Email: bbellina@usc.edu Copyright Kenneth Servis and Brendan Bellina, 2009. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

Pre-Student Categories October 20, 2004 Pre-Student Categories

* Numbers provided by Undergraduate Admissions 250,000* 95,000 36,000 7,900 3,000 2,775 October 20, 2004 Prospects Inquirers Applicants Admitted Applicants Certified Enrolled * Numbers provided by Undergraduate Admissions

Candidates for enrollment in programs October 20, 2004 Prospects Candidates for enrollment in programs Contact initiated by the University Found by purchasing search results from College Board Prospects: Candidates the University seeks out, usually by purchasing search results

Candidates for either undergraduate or graduate programs October 20, 2004 Prospects @ USC Candidates for either undergraduate or graduate programs Contact initiated by the University by mail - Assigned University ID “USCID” and password Access to Admissions Inquiry Response website ~250,000 undergrads/year 80% provide email address No SSN’s ~20% rate of response Prospects: Candidates the University seeks out, usually by purchasing search results

October 20, 2004 Location and Beauty Academic Excellence Athletic Prowess Things we construct in the ITC lab

Inquirers Contact initiated by the pre-student or… October 20, 2004 Inquirers Contact initiated by the pre-student or… Prospect who has responded favorably to contact from the University

* Numbers provided by Undergraduate Admissions October 20, 2004 Inquirers@USC ~30,000* self-register via “SendMeStuff” Assigns USCID Response via email ~65,000* Prospect Responses Sources include: Campus fairs and tours Web interest forms Contacting admissions May have SSN’s Most provide email address * Numbers provided by Undergraduate Admissions

October 20, 2004 Applicants

Applicants @ USC ~36,000 undergraduates October 20, 2004 Applicants @ USC ~36,000 undergraduates May apply to a single program at undergraduate level May apply to multiple programs at graduate level May apply to both Undergraduate and Graduate programs

Admitted Applicants Applicants @ USC October 20, 2004 Applicants @ USC Collect US mail address, non-USC email address, name, transcripts, test scores, letters of reference, SSN is optional Undergraduates apply online Assigned USCID (if not provided), create password USCID used to check status of application May apply and defer, but cannot get early certification Apply for Financial Aid (Federal and USC Scholarships) ~7,900 Applicants are admitted and become… Admitted Applicants Admitted Applicants are also referred to as “Admits”

Admitted Applicants Access primarily to Admissions Systems and Service October 20, 2004 Admitted Applicants Access primarily to Admissions Systems and Service University ID from Person Registry Data Purchased, Self-Entered, Provided by 3rd Parties Identifying Data Provided is Trusted Contact by mail and email May have SSN Almost always have personal email address

October 20, 2004 Certification “Show Me The Money”

Certification ~3,000 undergraduates October 20, 2004 Certification ~3,000 undergraduates Admitted applicant makes statement of intent For undergraduates there is a financial transaction For graduate programs there may be only a statement of intent to the department and it may be recorded only at the department When recorded in SIS, triggers creation of Student Account and access to University Electronic Services and a random PIN for access to Online Student System “OASIS” May be up to 6 months before registration

Student Services University email University Portal October 20, 2004 Student Services University email University Portal University White Pages Blackboard Google Apps @ USC Orientation Services Network Registration Purchase USC Athletic Tickets And more

Orientation and Registration October 20, 2004 Orientation and Registration ~2,775* enroll Takes place in July for fall term Following registration a student can apply for a USCard (University issued photo identification and debit card), which requires government issued photo identification Parking privileges * New Freshmen, does not include transfers or graduate students

Limited Status Students October 20, 2004 Limited Status Students Enrolled non-degree seeking Account created at Registration, no more than one month before start of term Non-USC employees are required to pay a fee within 24 hours of registration Approximately 300 per year are remote and never visit campus physically

Electronic Service Considerations October 20, 2004 Electronic Service Considerations Hugging means more than spamming Providing services early may help them develop a bond with the University community Transitioning from pre-student to student should be seamless, not disruptive When is the right time to offer access to University services? When and how to vet identity? Level of Assurance questions

October 20, 2004 Questions