The Power of Simplicity The Importance of Web-based, CQI Dashboards & How to Create Them The Power of Simplicity (Click to advance slides) www.statit.com Statit Software, Inc. 1128 NE 2nd St, Ste 108 Corvallis, Oregon 97330 800.478.2892 info@statit.com

Current Challenges WHY? Data-driven approaches to improving quality and performance require collection, aggregation and analysis of data. Even the most robustly staffed quality departments are taxed to keep up. WHY? Data has grown exponentially since the early 1990s. Data is everywhere throughout the enterprise. Data integrity. Multiple copies of data. Collecting, aggregating and analyzing is often a manual process. Serve the needs of internal and/or external “shareholders.” All “users” are not created equal. Reporting. Reports must be transformed into a presentable format and disseminated, requiring considerable manual resources. Responsibility/Accountability…a performance improvement necessity. To affect change, timing is critically important. Clear & timely alerts.

The 3 Rs of a Successful Business Everyone doing the Right thing… …and doing them Right… …at the Right time

Benefits Link enterprise-wide efforts to real-time organizational dashboard. KPI’s are visually appealing and easily understood Automated - reduces manual labor, enhancing your capability and capacity to conduct more projects. Spotlights areas of opportunity. Personalize for different functions, roles and levels within the organization. Seamlessly tap into data sources– Excel, Access, databases. Keep score!

Sample Dashboard/Scorecard

Dashboard Development –Ex. Clinical Service Group Dashboards Heart Emergency Medicine Obstetrics Pediatrics Medicine Trauma Neurosurgery Orthopedics Transplant & Urology Cancer Psychiatry Operating Room Surgery ICU Departmental Dashboards Laboratories Radiology Physical Therapy/Occupational Therapy Non-Clinical Dashboards Physician Profiling Efficiency Admitting Patient Accounts Time & Attendance Finance Purchasing Human Resources Facilities Miscellaneous Patient Satisfaction Medical Quality Assurance Nutrition Committee Pharmacy & Therapeutics Committee Surgical Review Committee Medical Record Committee Infection Control Committee

Why are CQI Techniques Important? Patients don’t feel averages; they feel variation Individual up-and-down historical movement does not provide insights into the expected future of a process Rule sets to help interpret results and trigger action Process expert accountability and the tools needed for success

What Do You See?

2 Easy Steps to Create Dashboards Connect to your data source (Show example) Define the indicator Sit back and let the “magic happen!!”

Lessons Learned Objective: Measurable, predictable and sustainable improvement and bottom line results for the entire organization Here’s how… Timely, credible data acquisition is required to provide continual feedback to teams Automation is paramount to success Patients don’t feel averages…patients feel variation Cultivate champions to keep the “ball rolling” Change is hard, but small tests of change are the key to success “Perfect” is the enemy of “good” Call Statit Software at 800.478.2892