ECFRS - Combined Groups’ Six Monthly Performance Review April – September 17 Kerry Taylor

What does the review cover? Combined and individual Group progress against a cross-section of planned activity between 1st April – 30th September 17*. Information taken from the following sources:- BIRT Management Dashboard Debrief Spreadsheet – Staff Office Exercise Planner – Operations. N.B. The Station Planner is currently being trialled (17-18) and therefore has not been used to inform this review. * Fitness and Exercise reporting data extends to mid-October.

Why are we reporting on progress? The Combined Groups’ have made significant advances in centralising key information necessary to appraise performance. Presenting periodic reviews assists to raise awareness, inform future decisions and enable specific targeting of underperforming areas. Outcomes may support inception of a ‘guiding coalition’ to further standardise, streamline and build on the Station Planner Working Group recommendation:- ‘Set regular operational performance standardisation meetings to address gap left by the Service Delivery Board’.

Activities covered in this review Wholetime Appliance Mobilisations* – 75% Target Within 2 Minutes On-Call Appliance Mobilisations* – 75% Target Within 6 Minutes Wholetime & Day-Crewed Pumping Appliance Availability* – 98% Target On-Call Pumping Appliance Availability* – 90% Target Average Days / Shifts Lost to Sickness Absence** - Per Person Achievement First** – Completion % Fitness Reviews** – Number Overdue (As of 20th October) Special Leave Authorised Requests** – Total Days Paid / Unpaid Debriefs - 4 Pump ‘+’ Incidents & Exercises** (Strategic, Tactical, Operational and IRS S11) Station-Based Exercise Planning and Completion Rates** – Live & Table Top (Upto 25th October). *Monthly operational periods – Not moving year. ** Period totals only.

Wholetime Appliance Mobilisations - 75% Target Within 2 Minutes (Groups Combined - ECFRS)

Wholetime Appliance Mobilisations – 75% Target Within 2 Minutes (Individual Groups)

On-Call Appliance Mobilisations - 75% Target Within 6 Minutes (Groups Combined - ECFRS)

On-Call Appliance Mobilisations – 75% Target Within 6 Minutes (Individual Groups)

Wholetime & Day-Crewed Pumping Appliance Availability – 98% Target (Groups Combined - ECFRS)

Wholetime & Day-Crewed Pumping Appliance Availability – 98% Target (Individual Groups)

On-Call Pumping Appliance Availability – 90% Target (Groups Combined - ECFRS)

On-Call Pumping Appliance Availability – 90% Target (Individual Groups)

Average Days / Shifts Lost To Sickness Absence – Per Person (All Groups)

Achievement First - Completion % (All Groups)

Fitness Reviews – Number Overdue as of 20th October (All Groups)

Special Leave Authorised Requests - Total Days Paid / Unpaid (Combined – ECFRS & Individual Groups)

Debriefs – 4 Pump ‘+’ Incidents & Exercises (Groups Combined – ECFRS)

Station-Based Exercise Planning and Completion Rates Live & Table Top Station-Based Exercise Planning and Completion Rates Live & Table Top* Upto 25th October (Groups Combined - ECFRS) **Some stations have planned / completed more exercises than required *Not including Combined Groups’ L4 Exercises – 1 Live & 1 Table Top

Station-Based Live Exercise Planning and Completion Rates Upto 25th October - Individual Groups *Some stations have planned / completed more live exercises than required

Station-Based Table Top Exercise Planning and Completion Rates Upto 25th October - Individual Groups *Some stations have planned / completed more table top exercises than required

Observations 1. Strong overall Wholetime & Day-Crewed pumping appliance availability since ASW introduction: August (97.2%) and September (97.7%) - 98% Target. 2. Low overdue Fitness Reviews across Combined Groups: 15 In Total 3. 6-monthly Exercise completion rates not proportionate to number required in Station Plan: 95 Live Exercises required - 14 Completed 95 Table Top required - 11 Completed

Potential Next Steps 1. Initiate a standardisation group to regularly meet & develop targeted solutions to automate KPIs/LPIs and oversee departmental alignment. 2. Champion Station Manager & Watch Manager ‘Away Days’ to team-build, review performance and share best practice. 3. Prioritise one overarching database to hold progress information against each Station Plan objective, reducing input burden & enabling automation to drive progress.

Questions?