Introduction to the Catering and Hospitality Industry

Types of Catering establishments Commercial Industrial Hotels Restaurants Cafes & Deli’s Bars & Pubs Fast Food Outlets Outside Catering Contract Catering Armed Forces In-flight Catering Health & Welfare Canteen workforce Educational

Commercial - Hotels Budget hotels Bed and Breakfast One star Two stars Three star Four star Five star (luxury) Buri Al Hotel in Dubai

Commercial - Restaurants Fine Dining Casual Dining Bistro Brassiere Ethnic

Gordon Ramsays Top Tips to Running a Successful Restaurant Click on the play button to view video

1. Fine dining Generally a small carte du jour Formal surroundings Innovative service style Expensive

Michelin Star Chefs Kings of the kitchen Click on the play button to view video

2. Casual dining Various styles and types of food Casual surroundings Reasonably priced Food served all day

3. Bistro Various styles and types of food Informal environment Usually but not always plated service Competitive prices

4. Brasserie Similar to a bistro Usually attached to a larger establishment Less formal surroundings

5. Ethnic restaurants Very popular Offer a wide range of cuisine e.g. Indian and Asian food

Commercial - Cafes & Deli’s Small food outlets Offering a wide range of drinks and snacks

Making wrap sandwiches Click on above image to view video

Commercial - Bars & Pubs / Gastro-pubs Large range on offer Depends on location e.g. city centre versus countryside setting Gastro pubs are more modern and innovative style of pub food

Commercial - Fast Food Restaurants A common feature is a lack of cutlery or crockery The customer eats the food directly from the disposable container eating with their fingers Staffing: Low skilled Part time Not suitable for young people wishing to become professional chefs

Types of fast-food restaurant: 1. Order at the counter After preparation the food is brought to the table Payment on ordering or after eating 2. Collects food from the counter Pay & then sits down & eats (self-service restaurant)

Other types of fast food Customer collects ready portions Customer serves himself from containers Customer is served at the counter

Commercial - Outside catering Often used at events such as weddings and corporate events

Industrial - Contract catering The work of providing food and drink under the terms of a contract Operates in a variety of large scale organisations for a set cost and time period Industrial catering e.g. works canteens Hospitals Schools e.t.c. Offers a wide range of staff development opportunities

Industrial Public sector Armed forces Educational Health and welfare Canteen Workforce

Industrial Offers stable careers Long-term employment prospects Usually only in own country of origin

Industrial - In-flight catering Large scale industrial catering servicing the airline industry Light snacks to five star in flight dining experience