Lufthansa Industry Solutions Vendor Presentation ZED/MIBA AGM, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization The buzz Generated with jasondavies.com LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Where does digitalization come from? 50 years ago, NASA build a computer “AGC” 64 kbyte 0.043 MHz 32 kg Guided Apollo 11 to the moon Source: Wikipedia, File:Agc view.jpg LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Where does digitalization come from? Cell phone 2015 ~ 120,000,000 x AGC Cell phone 2018 ~ 600,000,000 x AGC Cell phone 2021 ~ 4,000,000,000 x AGC Generated with mapchart.net LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Where does digitalization come from? The amount of available data storage and computing power increases at an increadible speed! Today we can translate almost everything into data, analyze it and draw conclusions. How can we use this to everyones benefit? LHIND Vendor Presentation, Dubrovnik, 04/18/2018

LHIND digitalization project example Escalator predictive maintenance 24/7 operation, high availability Malfunction may impact safety (evacuation, passenger flow) High costs (54,000 € per step) Source: Wikipedia, File:Shanghai Museum escalators.JPG LHIND Vendor Presentation, Dubrovnik, 04/18/2018

LHIND digitalization project example Escalator Condition Based Monitoring LHIND Vendor Presentation, Dubrovnik, 04/18/2018

LHIND digitalization project example Escalator Condition Based Monitoring LHIND Vendor Presentation, Dubrovnik, 04/18/2018

LHIND digitalization project example Escalator Condition Based Monitoring We are listening to the escalators! 6 microphones per escalator 300 GB audio files per 1 hour Revisionsschacht Audio file Create clusters Match with escalator behavior Derive constraints Propagate constraints LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel and digitalization History 2007: Establishing e-ticket process for ID travel LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel and digitalization History 2007: Establishing e-ticket process for ID travel 2008–2018: Massive volume increase: From 5,000 coupons per year to 7 mio coupons per day LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel and digitalization History 2007: Establishing e-ticket process for ID travel 2008–2018: Massive volume increase: From 5,000 coupons per year to 7 mio coupons per day 2017: Prototype “Voice controlled booking” LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel and digitalization History 2007: Establishing e-ticket process for ID travel 2008–2018: Massive volume increase: From 5,000 coupons per year to 7 mio coupons per day 2017: Prototype “Voice controlled booking” 2018: Introduction of duty trip handling and hotel booking LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Outlook into the future myIDTravel will look for availabilities based on your preferences: “You like to go on weekend beach trips. In 3 weeks, there is a lot of availability to MIA …” “… and the weather forecast looks fine …” “… and here are some hotels that fit your taste.” LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Outlook into the future You visit your secondary hubs office every two months Tuesday, first flight in, last flight out. Same hotel, same procedure … myDutyTrip could recognize this pattern and setup a template that would book flight and hotel when triggered and prefill your expense statement (same taxi, …) And remind you if you have not triggered it 2 weeks in advance (“Did you forget or are you not going this time?”) LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel, myDutyTrip and digitalization Outlook into the future You are in a business meeting abroad. What you do not know: Airport security and public transport are on strike causing long waiting lines, and traffic jams. myDutyTrip could access this public information and automatically order your taxi half an hour earlier. LHIND Vendor Presentation, Dubrovnik, 04/18/2018

myIDTravel and myDutyTrip 2 seamlessly integrated ID travel products Interline ID Leisure ID tickets Duty ID tickets Trip concept With “myDutyTrip” myDutyTrip Online ID Employee benefits Employee profile management LHIND Vendor Presentation, Dubrovnik, 04/18/2018

Questions? LHIND Vendor Presentation, Dubrovnik, 04/18/2018

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