Community Resource Team

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Presentation transcript:

Community Resource Team Specialist Level Up Academy Variety of Learning Methods Learning Framework Consistency Interval Reinforcement Informal & Targeted Learning Community Resource Team Execution Team Manager (Specialist Manager) Workstream Drivers Subject Matter Expert (Product, Leadership, External Resources, etc.) Manager Focus

Specialist UpSkilling Plan Product A Product B Product C Product D Product E

May Specialist Up-skilling Individual Activities Focused Topics Individual Activities Peer Sharing Special Activities Community Meetings Complete Mod 3 & 4 of Building Better Insights Respond to survey Insights Review results & customer situations Virtual Meetings Complete topics 1 – 5 of e-Learning oourse Share 1 thing you’ll use in next meeting Practice new skills during 1-1 Business Acumen Attend live webinar on Industry Trends Apply new information to an account Discuss impact of new trends on CU’s Listen to the Case Study example Share a similar situation & the outcome Customer Experience

Think Fast Next Steps Specific Skill for Future Current Gap & Reasons Think Differently! Next Steps