Future Commissioning of Services for Victims Market Engagement Event Thursday 29th November 2018

Purpose of Today We want to consult relevant Voluntary and Community Sector (VCS) and other agencies on how best to improve the current arrangements by building on what has worked and making changes to meet the needs of victims that are not being well met at present Police and Crime Commissioner (PCC) took over the commissioning of support services for victims of crime from April 2015 Thames Valley PCC sought to engage the VCS as key partners from the outset The first round of commissioned contracts is due to end in March 2020 What next?

The Challenge Although only 20% of victims want support (Crime survey England and Wales), of those:- Many victims have crime types or complex/multiple needs which do not fit the present arrangements and are not being well met, e.g. stalking/harassment, cyber-blackmail, ASB. Many of the issues seen are compounded by mental health problems. Even some domestic violence victims (e.g. inter-familial, historic), and some sexual violence victims (e.g. males) are hard to find services for despite the availability of specialist services in those fields. Whole family support rarely available (e.g. aggravated burglaries), Very young children are least served of all.

Learning from elsewhere The value of the voluntary sector - brings independence and opportunities to increase the reach to people from diverse communities or presenting with differential support needs. Good leadership and clear governance is needed for the range of services and provision to be actively coordinated if it is to meet victims’ needs. People with complex needs want to relate to a key worker to get a supportive, coordinated response and help to navigate a complex system. Co-location of staff with different professional skills is helpful in providing joined up coordinated responses to complex need

Victims Services Re-Design Phase 1 (2017 – 18) Creation of an internet-based victim’s portal www.victim-first.org.uk and the Victim’s First brand. Planning phase to co-locate ‘Victims First’ Hub with the Thames Valley Police (TVP) Witness Care Unit (WCU) on 1st April 2018. Re-scoped existing specialist services and applied contract extensions for 1st April 2018 (RJ, ISVA, Young Victims). Co-commissioned integrated Domestic Abuse Services with Local Authorities. Local Authorities fund ‘core’ services (refuge, IDVA, outreach); OPCC fund additional services (complex needs support, medium risk safety planning, BAMER outreach). Commissioned new VF Emotional Support and Advocacy Service (VFESS) supporting victims with lower level needs, began 1st April 2018. Commissioned Exploitation and Other Complex Needs Service – The Willow Project began 1st July 2018.

PHASE 2 (2018-19) Establish the Victims First Hub. Development of ‘Victims First Connect’: a network of informed professionals and community ‘touchpoints’ where members of the public can access or receive information on support services, or receive support to access the Victim’s Hub. Use of social media to increase awareness https://www.facebook.com/victimsfirstTV Piggyback on other relevant community resilience projects (e.g. Adopt a Post Office, Safe Places schemes) Expand Hate Crime 3rd Party Referral Centres Coercive control campaign (NotLove)

Victims First Hub For those who want support, the VFH meets the PCC’s statutory obligation to provide a police referral mechanism, but which is also easy to access by partner agencies, friends/families, and victims (through variety of methods) conduct an initial needs assessment to identify vulnerability and support needs provide short-term telephone support, crime prevention advice, to those who request it liaise with and work in partnership with statutory agencies when required (including Witness Care, Safeguarding, and other CJ agencies) Support access to most appropriate organisation(s) for longer term/more specialist support (PCC- funded and other services)

PHASE 3 (2019-20) Planning Phase To provide specialist support to all who need it regardless of crime type Provide support appropriate to the needs of an individual, or a couple or family To meet the needs of vulnerable victims, and/or those who have developed more complex needs and/or have multiple support needs that require different interventions of more than one type Provide a key worker or peer navigator who works alongside them to coordinate and sequence a care plan, and monitor progress To provide appropriate support throughout and after CJ process, or when no CJ process taking place, for as long as it is required

Commissioning – Apr 2020 We need to go out to tender for a range of services by Summer 2019. Our thinking is to set up three to four satellite hubs which could support victims currently supported by: The Willow Project – Exploitation & Complex Needs Independent Sexual Violence Advisory (ISVA) service Restorative Justice provision Potentially, some Domestic Violence services Potentially, Counselling Services Do we continue to maintain services for young victims, and lower level support as separate contracts but aligned with the Hubs?

Satellite ‘Hubs’: How might they look? Three or four local collaborations or co-located multi-disciplinary teams (‘satellite hubs’) A lead manager/senior practitioner to co-ordinate the hub/team and multi-agency working Local key workers from range of agency backgrounds/skills (secondment/part-time etc) Flexibility in application of key worker skills to different modalities Potential to draw on other workers or services with complementary skills as required outside of PCC funded services

Person is a victim of crime 80% do not want or need additional support Illustrative example Person is a victim of crime Case resolved if no other problems or issues Half want information and or practical help Quarter want someone to talk to – moral support Quarter want safety/protection from further victimhood Victims First Hub Victims First Hub and/or referral Victims First Hub and police/other agencies Victim identifies complex and multiple needs These may be triggered by the crime or may be pre-existing and exacerbated by the crime Most needs met through referral to existing specialist agency Approximately 20% needs not met and referred to Key Worker in Satellite Hub  20% want or need additional support May be co- located Assessment by key worker located in Satellite Hub Action plan to meet needs drawing on relevant skills of range of professionals Key worker manages the case and ensures needs are met Coordinator connects services and professionals Specialist support/ service

Questions Is there a role for a lead-partner to run the satellite hubs collectively, or for a lead-partner to run each satellite hub? Is there a role for a hub manager/senior practitioner to manage and co-ordinate the case load in each Hub/multi-disciplinary team? Where is the best place to locate key workers – e.g. co-located in the satellite hubs, or placed in existing services (co-ordinated through the satellite hub)? How will the satellite hubs connect to other relevant agencies and wider services? Which victims services should be included within the Hubs – e.g. all services, services dealing with complex cases only?

Questions (cont’d) How should the contractual arrangements be set out to deliver the service? A framework agreement of agencies to subcontract? Key workers/navigators (full or part time) seconded to the lead agency? Further support workers on secondment, contracted hours, or volunteer capacity from agencies?

Commissioning

Next Steps January to March – feedback and development of the model April to June – preparations for tender of services Summer – OPCC go out to tender for services Autumn – Award contract April 2020 – new services commence

Thank you www.victims-first.org.uk https://www.facebook.com/victimsfirstTV