Today’s restaurant customers are Value Driven Health Conscious Hyper-connected Social Collaborative

And they’re expecting to be Engaged Empowered Heard Delighted Known “The restaurant interacts with me in a friendly, authentic, and hospitable way” “The restaurant provides me real-time information to help me make decisions“ “The restaurant understands my situation and listens to my needs” “The restaurant creates moments that surprise me and exceed my expectations” “The restaurant remembers me, my preferences, and my needs”

Turning “customer, product, market etc. data” into insights Tools like digital ordering, detailed menu and food preparation information, and loyalty tracking can all be digitally enabled to support an empowered, customized experience Great guest experience begins with a great employee experience

Introducing… Microsoft Dynamics 365 for Retail & Vertical Solutions on Dynamics 365 for Hospitality Industry

Microsoft Dynamics 365 Enterprise edition

Operational data store Common Data Model entities and processes Security Model Data API Real time sync Cloud Services On-premises data Dynamics st and 3 rd party experiences Pro development tools Data API Microsoft Confidential

Dynamics 365 for Retail Retail focused, small footprint General Ledger Budgeting Cost Accounting Credit & Collections Expense Management Fixed Assets Human Resources Payroll Project Management Production Control Service Management Transportation Management Trade Agreements Channel Deployment Categories & Products Catalogs Retail Stores Call Center E-Commerce Inventory Management Loyalty Customers Workers Affiliations Assortments Sales Orders Discount Offers Store Financials Time & Attendance Accounts receivable sub ledger Dynamics 365 for Retail Taxes Dynamics 365 for Operations

6 key benefits of Dynamics 365 for Hospitality Strengthens strategic planning and merchandizing Omnichannel analytics Integrates supply chain management Unifies business processes across channels Web Stores Mobile Social Call Center $ Employee App Welcome Inventory Orders My tasks Tap to view products Simplifies daily store operations Fosters brand loyalty with omni-channel customer experiences Empowers employees to provide outstanding service

Dynamics 365 for Hospitality

AX POS Extensions for Hospitality

Integration Possibilities with Existing POS Systems

Recipe Management & Kitchen Ordering

Customer Services Extensions for Hospitality

Inventory & Manufacturing for Hospitality

Day-end Operations & Audit Solutions for Hospitality

Customer Stories

Success Stories - Microsoft Dynamics 365  Hard the manage all operations on the same platform  Difficulties about product management  Faster deployment for new countries Godiva brand since it was founded in 1926 by Joseph Draps in Belgium, has been one of the most prestigious chocolate brands. Special formula, freshness of natural raw materials used and chocolates made by talented professionals; It creates the secret of the quality of Godiva chocolates. Built in integration layer with existing POS System (Micros) Running all operations of Godiva in Turkey, UK, UAE and KSA in one integrated platform with local aspects. IFRS Reporting Profit per Store Analysis Integration with Existing B2B Sales System AboutAbout Problem DefinitionProblem Definition SolutionSolutionImpactImpact Running all operations except POS Systems of Godiva in Turkey, UK, UAE and KSA in one integrated platform with local aspects. Seamless integration with 3 rd party systems and B2B platform. Unified Financial Reporting System with Management Reporter & IFRS Capabilities.

Saray is in our lives since the second half of the 19th century. In 1935 it gained its current commercial identity and continues to be irreplaceable taste for İstanbulites for almost a century. AboutAbout Problem DefinitonProblem Definiton SolutionSolutionImpactImpact  Hard to manage all operations on the same platform  Technological infrastructure to support the growth of decisions country-wide and abroad. With the help of Microsoft Dynamics 365, they manage to control:  Production  Distribution  Supply Chain Management  Project Management  Financial Management  Customer Relations Management  HR Management  Jop Analysis  Common Stock Management  Common Purchase Management  Micros to Microsoft Dynamics 365 Integration  Pilot AX Hospitality POS Implementation  Banking Integrations Success Stories - Microsoft Dynamics 365

One of the best known hotel chains in Turkey, The Marmara Collection are actively involved in tourism since All hotels are different from one another keeping the highest level of service quality and standards in order to provide guests a warm and surprising atmosphere throughout the chain. AboutAbout Problem DefinitionProblem Definition SolutionSolutionImpactImpact  Hard to manage all operations on the same platform  Continuous integration with POS ve Front Office systems  E-Transition projects With the help of Microsoft Dynamics AX, they manage to control:  Distribution  Supply Chain Management  Project Management  Financial Management  Customer Relations Management  HR Management  Jop Analysis  Common Stock Management  Common Purchase Management  Micros to AX Integration  Fidelio to AX Integration  Banking Integrations Success Stories - Microsoft Dynamics 365

 Hard the manage all operations on the same platform  Difficulties about product management D.ream (Doğuş Restaurant Entertainment and Management) was founded in March 2012 with the mission of becoming a hallmark institution known for innovative approaches that add value to the entertainment industry. They have more than 300 restaurants and clubs all over the Turkey.  With the help of Microsoft Dynamics 365, they manage to control;  Production  Distribution  Supply chain Management  Project Management  Financial Management  Customer Relations Management  HR Management  Job Analysis AboutAbout Problem DefinitionProblem Definition SolutionSolutionImpactImpact  Common stock management  Common purchase management  Intercompany  Micros to Dynamics 365 integration  Banking integrations Success Stories - Microsoft Dynamics 365

 Hard to manage all operations on the same platform  Difficulties about product management DO&CO is an Austrian catering company, headquartered in Vienna. It is active in many catering segments, such as airline catering, train catering and international events catering. The company is also involved in providing services through its restaurants, bars, lounges, and hotels. Integrated ERP platform with airline catering functionalities. Easy to roll out into the operations of Do&Co’s international operations. Integration with THY Reservation & Flight Management Systems. Managing all type of food delivery services in restaurants, business lounges, group hotels and event catering added to airline catering services. Advanced Warehouse Management Systems for food processes & distribution. AboutAbout Problem DefinitionProblem Definition SolutionSolutionImpactImpact Running all operations of Do&Co in Turkey, Austria and USA in one integrated platform with local aspects. Seamless integration with 3 rd party systems and the Clients. Advanced Demand Forecasting and Warehouse Operations. Success Stories - Microsoft Dynamics 365

Call to Action For ISV solutions & Extensibility - Engage with us Make Dynamics 365 for Retail sealed application as default choice for retail implementations Microsoft.com Dynamics 365 for Retail PagePage

POLL QUESTIONS Thanks for your answers for our poll questions. Which POS System are you using? Are you using a CRM System? Do you have a loyalty program for your customers?