WEB SUPPORT BEST PRACTICE

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Presentation transcript:

WEB SUPPORT BEST PRACTICE January 17, 2011 Gerry McGovern gerry@customercarewords.com Gord Hopkins gord@customercarewords.com www.customercarewords.com

Places Large Metro Area Populated Area Cities Capital Cities Of Canada

Useless Links Tools Content Stuff Infinity & Beyond FAQS Slow Links

Mary Meeker, 2010

Mary Meeker, 2010

Not on home page. Not on “I need to…”. Trying Other tasks ‘I need to’.

People on the web are IMPATIENT and LAZY

Manage around task / product, not back-end system or application

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