Chapter 2 Exploring Business Communication Concepts Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Behavioral Theories Impact Communication Chapter 2 Behavioral Theories Impact Communication Maslow’s Hierarchy of Needs Stroking Johari Window McGregor’s Theory X and Y Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

McGregor’s Management Styles Chapter 2 Theory X Theory Y Workers inherently dislike work Talent is narrowly distributed Workers will do as little work as they are required to do Workers like work Work is widely distributed throughout the workforce Workers can be motivated to work independently Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Johari Window: Trust and Self-Disclosure Help Expand the Open Area Chapter 2 Johari Window: Trust and Self-Disclosure Help Expand the Open Area Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Nonverbal Communication Conveys Added Meaning Chapter 2 Nonverbal Communication Conveys Added Meaning Metacommunication Not expressed in words but accompanies a verbal message Visual All types of body movements (gestures, eye contact, and facial expressions) Attire and grooming Vocal Tone and projection Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Effective Listeners . . . Minimize distractions Chapter 2 Minimize distractions Get in touch with the speaker Use knowledge of speaker to advantage Indicate their active involvement Do not interrupt unnecessarily Ask reflective questions Send probing prompts to the speaker Use lag time wisely Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Characteristics of Effective Teams Chapter 2 Characteristics of Effective Teams Common goals Role perception Longevity Size Status Group norms Leadership Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Team Roles Negative Positive Facilitator Isolate Harmonizer Dominator Chapter 2 Negative Positive Facilitator Harmonizer Record keeper Reporter Leader Isolate Dominator Free rider Detractor Digressor Airhead Socializer Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Team Behaviors Commitment Cooperation Communication Contribution Chapter 2 Team Behaviors Commitment Cooperation Communication Contribution Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Face-to-Face Meetings Chapter 2 Advantages Limitations Pose logistical issues of time, place, and schedules May be dominated by overly vocal, quick-to-speak, and high status members Provide rich, nonverbal cues Are preferred when dealing with sensitive Are beneficial for establishing group rapport and relationships Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Electronic Meetings Advantages Limitations Chapter 2 Advantages Limitations Cannot replace face-to-face contact for certain type meetings Can make consensus harder to reach Are dependent on participants having excellent keyboarding skills Facilitate geographically dispersed groups Speed up meeting follow-up activities Place all participants on a more even level Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

Suggestions for Effective Meetings Chapter 2 Suggestions for Effective Meetings Limit meeting length and frequency Make satisfactory arrangements Distribute the agenda well in advance Encourage participation Maintain order Manage conflict and seek consensus Prepare thorough minutes Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning