IRI Ops & Tech 2016: Sircon Spotlight

Evolving customer expectations Animated Evolving customer expectations “What we’re all looking for is one version of the truth, in real time, regardless of who you are, or where you are.”

One version of truth – airline tickets Animated One version of truth – airline tickets Making a change to your airline tickets You want to have that confidence that your reservation changes have been confirmed. No matter how you look up the information – via email, on the app, on the website, if you call an agent and talk to someone. Talking points (not to be addressed in powerpoint): Buy from an agent Look up policy online Call support / claims to ask a question about a policy Get easy access – look up my policy by the phone number I called from, not a 10 minute wait process to look it up Get the same story from support that you got from the agent I’m sure you’ve all been in meetings trying to determine how to deliver that experience.

If you are delivering a single source of truth for your customers... Animated If you are delivering a single source of truth for your customers... then why aren’t you also delivering that experience for your agents? 

Sircon: one version in distribution management Animated Sircon: one version in distribution management Agent / Advisor Lifecycle Management 375,000+ Agents / Advisors 4,400+ Agencies / Securities Firms 900 Carrier Groups 22 States 2,200+ CE Providers Key talking points: The backbone of efficient management of the producer lifecycle is the unique connections that Vertafore has with all stakeholders in this area. Vertafore is the only organization that partners with: Individuals Agencies Carriers States Education Providers We do this because we’ve learned that the solution to these roadblocks to selling will depend on efficiency from all 5 stakeholders. The world’s greatest carrier system will suffer if its agency partners are feeding bad information. A state that is inefficient – we all know a few – will slow things down for everyone. We need the support of all these players to make things work properly for the producer or advisor. The result is that our partners enjoy the confidence of consistent and transparent regulatory credentials. Agencies, carriers, and individuals know that the credential information they see is aligned with states and education providers. Transition: This allows us to separate ourselves in the market place. In addition to the connecting of the necessary stakeholders, we bring a great deal to the plate. Sircon is delivering one version of the truth for sales authorizations and compliance, in real time, no matter where you are in the distribution chain

Compliance Interactions Web Animated Compliance Interactions Web DOI FINRA Carrier NAIC NIPR/ PDB Sircon Agency & Securities Firm DTCC Edu Provider Agent Advisor

Omni-Channel Distribution Communication Financial institutions (banks/securities firms) Non-traditional sales organizations Captive and independent sales channels Marketing organizations Retail agencies Call center BGAs NIPR/ PDB FINRA NAIC DOI DTCC Agency & Securities Firm Carrier Agent Advisor Education Provider Sircon

Multiple Point-to-Point Transactional Solutions Customer Experience Broken, inconsistent, and semi-manual processes, rules management, and data Customer Business Impact Costly manual effort Increased compliance risk Delayed or lost business End-customer satisfaction issues Poor agent/advisor experience Multiple Distributor Databases Multiple Carrier Databases Paper DB DB SS DB DB Multiple Interfaces Multiple Interfaces Multiple Regulatory Databases Multiple Provider Databases State PDB CRD DB Paper SS Multiple Interfaces Sircon, NIPR, NAIC, FINRA, etc. Multiple Interfaces 2015 Vertafore, Inc. and it subsidiaries

Sircon Connected Compliance Animated Sircon Connected Compliance Integrated information and communications management Agents & Advisors Carriers Agencies & Securities Firms Sircon Platform Education Providers Regulators Syncing is about one version of the truth Combining up carrier systems is about one version of truth Helping reps view distributor FINRA data is about one version of truth Credentials, Relationships, Regulatory Transactions

Sircon Workspaces: One truth for a rep