Weekly Training

Outline Getting Started and the ACN Mindset The ACN Compensation Plan Customer Acquisition Team Building Promoting Training Events

Getting Started & The ACN Mindset

Setup Your ACN Personalized Website Designed for piquing & customer acquisition Login to your IBO Back Office and select “Activate” Updated content and screenshot; May want to tweak look of this slide

Determine Your “WHY” Why Are YOU Doing This Business? Time with family Pay off some bills Help with college education for children Help parents Family vacation Give more to charity Determine Your “WHY” Why Are YOU Doing This Business?

Getting Started / Mindset Make a Decision Learning Curve Emotional Roller Coaster Develop the Right Mental Attitude SW/SW/SW/ NEXT! Have Long Term Thinking Never Quit

Getting Started/Mindset Characteristics for Success Desire Work ethic Commitment Positive attitude Enthusiasm and urgency Understand sorting

Make a List Warm Market (people you know) Don’t pre-judge Contact everyone ASAP Sort

We Sort Not Sell! Very Interested Want to think about it Not 90% of Your Time 10% of Your Time 0% of Your Time

Some Will / Some Won’t / So What SW / SW / SW NEXT Some Will / Some Won’t / So What

Mastering the ACN Compensation Plan

It will show you where to focus your efforts Learn it IT WILL MOTIVATE YOU It will show you where to focus your efforts

1st Major Component Residual Income

Personal Residual Income

Compensation Plan – Personal Residual Income You 1-10% YOU U.S. RESIDENTIAL Phone Service High-Speed Internet Flash Wireless XOOM Energy Security & Automation Television 1%-10% U.S. BUSINESS Phone Service Flash Wireless Payment Processing XOOM Energy Security & Automation Television

Compensation Plan – Personal Residual Income You 1-10% YOU 1%-10% CANADA RESIDENTIAL ACN High-Speed Internet + Voice XOOM Energy Security & Automation CANADA BUSINESS ACN High-Speed Internet + Voice XOOM Energy Payment Processing Security and Automation

1%-10% That’s $1,440 annually in Personal Residual Income. Compensation Plan – Personal Residual Income You 1-10% YOU 1%-10% 1 - 29 Points 30 - 39 Points 40 - 59 Points 60+ Points 1% 3% 5% 10% Example 30 Services (totaling 60 points) X $40 X 10% and in this example you are earning $120 per month That’s $1,440 annually in Personal Residual Income. The hypothetical used in this presentation are for illustrative purposes only and not meant to imply that they are typical. Success as an ACN Independent Business Owner is not guaranteed, but rather influenced by an individual’s specific efforts. Not all Independent Business Owners make a profit and no one can be guaranteed success as an ACN Independent Business Owner.

overriding Residual Income

Compensation Plan – OVERRIDING Residual Income You Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 1-10% ¼% ½% 3% 5% 8% YOU 20 75 Personal Customer Points 20 20 You need 75 Personal Customer Points to be QUALIFIED to receive residual income through all SEVEN levels

U.S. Services RESIDENTIAL BUSINESS Phone Service High Speed Internet Flash Wireless XOOM Energy Security & Automation Television BUSINESS Phone Service Flash Wireless Payment Processing XOOM Energy Security & Automation Television

Canada Services RESIDENTIAL BUSINESS ACN High-Speed Internet + Voice XOOM Energy Security & Automation BUSINESS ACN High-Speed Internet + Voice XOOM Energy Payment Processing Security & Automation

Customer Acquisition Bonuses 2nd Major Component Customer Acquisition Bonuses

ACN COMPENSATION PLAN Customer Acquisition Bonuses – CABs Paid Weekly New Customers Acquired in the First 30 Days

Customer Qualified (CQ) Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Customer Qualified (CQ)

Executive Team Leader (ETL) Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Executive Team Leader (ETL)

Regional Director (RD) Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Regional Director (RD)

Regional Vice President (RVP) Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Regional Vice President (RVP)

Senior Vice President (SVP) Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Senior Vice President (SVP)

Your Business is Growing You Get Paid More Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP Your Business is Growing You Get Paid More

This is Your Business Plan Compensation Plan RVP Gold RVP Platinum ETL RD CQ RVP SVP This is Your Business Plan

Customer Qualified (CQ) – Regional Director (RD) Compensation Plan CQ ETL RD Customer Qualified (CQ) – Regional Director (RD)

Don’t Make Your Minimums Your Maximums Compensation Plan CQ ETL RD Don’t Make Your Minimums Your Maximums

Compensation Plan CQ ETL RD A healthy business is more important than doing the bare minimums just to earn the next promotion or status!

7 Customer Points CQ ETL RD Compensation Plan CQ ETL RD To become Customer Qualified, you must have a minimum of 7 Customer Points From at least 3 services. Refer to ACN’s Compensation Plan for Complete Details.

Refer to ACN’s Compensation Plan for Complete Details. CQ ETL RD ETL A minimum of 60 Personal Customer Points OR 15 Personal Customer Points plus 10 CQs in at least 3 legs CQ CQ CQ Refer to ACN’s Compensation Plan for Complete Details.

Refer to ACN’s Compensation Plan for Complete Details. CQ ETL RD 600 Customer Points Family Friend Family Friend RDs must maintain a minimum of 15 Customer Points and have a total of 600 Points in your Team (Personal and Downline). A maximum of 200 points per line count. Refer to ACN’s Compensation Plan for Complete Details.

Customer Acquisition Bonuses Compensation Plan CQ ETL RD Customer Acquisition Bonuses CABs are paid when new IBOs become Customer Qualified within their first 30 days.

Open Line CABs Generational CABs CQ ETL RD Compensation Plan Bonuses you earn when IBOs in your organization, who are not under an IBO that has reached the same earned position (or higher) that you have reached, acquire customers to become Customer Qualified within 30 days of their start date. Bonuses you earn when IBOs in your organization, who are under an IBO that has reached the same earned position (or higher) that you have reached acquire customers to become Customer Qualified within 30 days of their start date.

Compensation Plan ETL RD $80 $280 ETL $0 ETL $200 RD $50 RD $0

Residual Income Beyond 7th Level Compensation Plan Regional Vice President RVP, RVP Gold, RVP Platinum Senior Vice President Refer to ACN’s Compensation Plan and Monthly Bonus Promotions for full details. Residual Income Beyond 7th Level INCREASED Residual Income Beyond 7th Level INCREASED Customer Acquisition Bonuses Eligible for Retreat Compensation is earned only when customers are acquired. CABs are bonuses earned weekly based on customers acquired by new IBOs within their first 30 days. All position qualifications require a minimum amount of personal customers. Success as an ACN IBO is not guaranteed, but rather influenced by an individual’s specific efforts. Individual results will vary.

CUSTOMER ACQUISITION

IBOs can jumpstart their business by becoming their own customers. The key to long-term residual income comes down to one thing: customer acquisition IBOs can jumpstart their business by becoming their own customers.

Customer Sources Yourself Prospects Who Do Not Become IBOs Referrals and Everyone Else - Warm Market

Utilize Warm Market Those Who You Do Business With “If you pay them $$$, they should be your customer” Those Who Support Charities Make A List - Memory Jogger

YOUR WARM MARKET 5 Minutes Use Scripts Process is Key Fill it Out Using Your Why Analysis Follow Up Next Day With Results

Script – Key Words Favor Help Try Urgency & Enthusiasm = SUCCESS

HUGE FAVOR? Can You Do Me a IBOs are simply ASKING for a favor from someone they already know It gives customers a worthwhile reason to make a change - they are helping a friend

Can You Do Me a Huge Favor? “I just started my own business offering services we all use every day. If I could offer you a better value on any of the services you use such as wireless, TV, internet, gas and electricity, would you become one of my customers? It would mean a lot to me!”

Script Huge Favor to Ask You Share Your Why Need Your Help! Took a Position… Promotion Fill Out Survey Help Feed Children in Need At End…If I Can Find You Value…

Customer - 3 Categories 10% 80% 10% Sort, Don’t Sell

How to Handle Red Apples Sign Up

How to Handle Green Apples Answer the Question Ask for the Favor

How to Handle Brown Apples Move On

FREE SERVICE APPROACH

3 Easy Steps to Get Your Free Service: FLASH WIRELESS Refer-a-Friend Program For IBOs in the U.S. Refer 5 Flash Wireless customers and get your wireless service FREE*!! Get 5, Get FREE! It’s that simple. 3 Easy Steps to Get Your Free Service: Switch to Flash Wireless 1 Spread the word about Flash Wireless to folks you know 2 Help 5 or more friends and family members switch to Flash 3 Simply refer 5 other eligible customers (in addition to yourself) who sign up for the same service you have, and your service can be free* and you feed a child in need. It doesn’t get any simpler or more powerful than that. *Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

HOW CAN I GET MY FREE* SERVICE? FLASH WIRELESS Refer-a-Friend Program For Customers in the U.S. Why pay for your Flash Wireless Service when you don’t have to? Refer 5 Flash Wireless customers and get your wireless service FREE*!! Get 5, Get FREE! It’s that simple! HOW CAN I GET MY FREE* SERVICE? Switch to Flash Wireless Spread the word about Flash Wireless to folks you know Help 5 or more friends and family members switch to Flash, and get your service for FREE*! Simply refer 5 other eligible customers (in addition to yourself) who sign up for the same service you have, and your service can be free* and you feed a child in need. It doesn’t get any simpler or more powerful than that. *Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

3 Easy Steps to Get Your Free Service: ACN Refer-a-Friend Program in Canada For Canadian IBOs Get 5, Get FREE! Refer 5 friends to ACN High-Speed Internet or ACN High-Speed Internet + Home Phone and get your service for FREE* 3 Easy Steps to Get Your Free Service: 1 Spread the word about your service to folks you know 2 Help 5 or more friends and family make the switch to ACN 3 Switch to ACN High-Speed Internet or ACN High-Speed Internet + Home Phone And voila…you get your FREE service month after month for as long as your referred customers stay with ACN! *Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

Open to All U.S. and Canada IBOs in XOOM Energy Markets Offered by XOOM Energy LLC and XOOM Energy Canada ULC Offered by ACN Opportunity, LLC and All Communications Network of Canada Co. Open to All U.S. and Canada IBOs Who Are Not Existing XOOM Energy Residential Customers Open to All U.S. and Canada IBOs in XOOM Energy Markets Acquire 10 residential XOOM Gas customers and your residential XOOM Energy Gas service can be FREE!* Acquire 10 residential XOOM Electric customers and your residential XOOM Energy Electric service can be FREE!* Acquire 12 residential XOOM Electric customers and receive a BONUS equal to the average of your customers’ Electricity bills! Acquire 12 residential XOOM Gas customers and receive a BONUS equal to the average of your customers’ Gas bills! *Subject to terms and conditions. Payment on bill required. Promotion award applied through rebate reward card. Excludes taxes, surcharges, past due fees and any local utility charges.

CUSTOMER SURVEY APPROACH

Essential Services Survey Available to All IBOs as part of the ACN Compass App! Include iTunes and google play icons

Essential Services Survey – Simple To Use Prospects can download the ACN Compass App and complete your personalized survey using your Business ID Survey Link - Can also be sent via email or text to potential customers through your ACN Compass App Contact Center Simple to Complete - takes less than 5 minutes Your Contact Center is automatically updated to reflect a new survey has been completed

Personalized Online Survey – Advantages Saves Time More Efficient for Customers & IBOs Easy Access of All Survey Results in your Contact Center so IBOs Can Keep Track Of Creates Confidence for New IBOs

CHARITY APPROACH

Creating a Better Tomorrow By Helping End Childhood Hunger Right Here at Home

Our Contribution Comes FROM ACQUIRING CUSTOMERS When someone becomes a customer of an ACN Service, a child gets fed. And when customers pay their bills for select* ACN services each month, another child gets fed. * Select services include ACN Digital Phone Service, ACN Local/Long Distance, ACN High Speed Internet and Flash Wireless (U.S. only)

POWERFUL PROGRAM This is a Help you acquire more customers By appealing to people’s nobler motives People buy emotionally, not logically Supporting a great cause

Free* Service Approach Customer Survey Approach Master an Approach Free* Service Approach *Excludes taxes and fees. Terms and conditions apply. Customer Survey Approach Charity Approach

TEAM Building

We Sort Not Sell! Very Interested 10% Want to think about it 80% Not

How to Build Your Team Pique Interest Invite to a Presentation Present the ACN Business Acquire Customers

NEW IBOs Know Your Role Pique Interest and Invite Pique Interest Invite to a Presentation Present the ACN Business Acquire Customers New Independent Business Owners: Pique Interest and Invite

EXPERIENCED IBOs Know Your Role Present and Acquire Pique Interest Invite to a Presentation Present the ACN Business Acquire Customers Experienced Independent Business Owners: Present and Acquire

TYPES OF PRESENTATIONS: Invite Prospect to a Presentation TYPES OF PRESENTATIONS: One on One / Two on One Presentations Anywhere, Any time, Any place You, Prospect and Presenter In Home / PBR Presentation BOM / Weekly Presentation

TYPES OF PRESENTATIONS: Invite Prospect to a Presentation TYPES OF PRESENTATIONS: One on One / Two on One Presentations In Home / PBR Presentation Also called PBRs or Private Business Receptions Most effective way to present the ACN Business BOM / Weekly Presentation

Invite Prospect to a Presentation SCHEDULE YOUR FIRST PBR / IN HOME PRESENTATION RIGHT AWAY Pick a presentation date/time that works both for you and the presenter Start piquing and inviting

The Basics… SW/SW/SW…Next Create a growing contact list/memory jogger Don’t prejudge Learn inviting scripts Practice, practice, practice Invite (have someone listen to you) SW/SW/SW…Next

Tips Urgency and Excitement Fact Tell…Stories Sell Be a great listener — speak less Ask questions — find out their why Be focused Have excellent posture, vision and conviction

Edification TRUST You Prospect RESPECT RESPECT Expert

Piquing Interest Examples SAMPLE INVITING SCRIPTS Piquing Interest Examples Are you looking at something outside of what you are currently doing? Do you look at other ways of making money? Are you open to diversifying your income? Can I get your opinion about something? Yes No Questions

INVITE TO AN IN HOME PRESENTATION Example 1 “I just saw something I’m very interested in. It may or may not be for you, however I’m having a few of my closest friends over to take a look at it. We’re getting together at (Time/Location). Would you do me a favor and stop by?” Yes No Questions

(Enthusiasm + Urgency = Great Results) If They Ask Questions “I was just introduced to it myself so I’d rather not try to explain it.You really need to see this in the same way I did. Based on our relationship, would you do me a favor and stop by to take a look?” (Enthusiasm + Urgency = Great Results)

Remember… Remember… As a new IBO, you should only be piquing and inviting Do not get into a question/answer session or try explaining anything Let the presentation/experienced IBO present for you Enthusiasm & Urgency = Great Results! Look for the red apples: Sort — don’t sell! Confirm all invited guests prior to the presentation

HAVE FUN! PBR/In Home Presentation Checklist MORE IMPORTANT… Videos Ready & Tested Phones off or on Silent Kids in Bed/Babysitter Animals Outside SUCCESS from Home Magazine,1- 8 Overview, IBO Agreements or ACN Compass App Customer Survey or ACN Compass App Simple Snacks/No Alcohol Cool Room Temperature Upbeat Music (Before and After) Sign In Sheet or ACN Compass App MORE IMPORTANT… HAVE FUN!

SORT GUESTS AFTER PRESENTATION Role of the Host / Team Etiquette Dress appropriately Arrive early — before guests Start on time — end on time Welcome guests: Turn off cell phones, hold all questions until the end Introduce guests to all other IBOs Keep the mood upbeat and positive Do NOT apologize for “no shows” Edify the speaker Sit through the presentation! Take notes! Don’t interrupt the speaker SORT GUESTS AFTER PRESENTATION

Sorting After Presentation Are You Ready To Get Started? Yes Questions No Sign up as an IBO Promote Training! Thank them! Pencil in home meeting date Sign up as a customer Promote Saturday Training! Magazine & ACN Compass App Magazine & ACN Compass App Get a referral! ACN Compass App

How to answer most questions: After the Presentation How to answer most questions: That’s a great question, idea, etc… All that will be covered in the training. Get your prospects involved in training. Your success depends on it!

Training Events

PROMOTING TRAINING EVENTS WHAT are the Training Events? Everything is a Training Event! Conference calls 3-way calls, 2-on-1 meetings, PBRs Weekly BOMs, Regional Trainings Leadership Trainings Product Trainings INTERNATIONAL TRAINING EVENTS

PROMOTING TRAINING EVENTS WHY Promote Training Events? Training Events help you build your team more effectively than working alone!

PROMOTING TRAINING EVENTS WHY Promote Training Events? Belief Excitement Action Results

PROMOTING TRAINING EVENTS HOW to Promote Training Event highlight videos Edification of speakers / trainers Remind them of their WHY Testimonials (tell stories, value) FOL - Fear of Loss Be NON-NEGOTIABLE