GE 1442 – Printer Logic & Network Printers (Level 1) Management and Troubleshooting

objectives Define the process of configuring both printers and copiers. Develop a methodology for adding printers to Printer Logic. Determine the best practices for managing printers within Printer Logic. Discuss the available tools found within Printer Logic. Demonstrate common, successful troubleshooting methods.

The breakdown Section 1 – Configure Printer Properties Section 2 – Manage Printer Logic Section 3 - Troubleshooting

Configure Printer Properties Step 1 - Connect to Working Network Drop Step 2 - Verify DHCP Print Network/Configuration Page “(IP) Configured By” should be set to DHCP If not, use the control panel to navigate to Network Settings and set it to DHCP Step 3 - Obtain the IP Address Should be near the DHCP setting or on the printer’s LCD screen Must be a valid 10.X.X.X. [0.0.0.0 & 169.254.X.X are invalid] Step 4 - Connect to Printer with IP Address Use Chrome or Internet Explorer Step 5 - Configure the Printer Edit the host name Turn off IPv6

Configure Printer Properties Where does the IP Address go? The Host Name prXXXXXX.cfisd.net [Xs represent the bartag of the printer]

Configure printer properties Certification Errors Chrome Internet Explorer

Configure printer properties Copiers Xerox Host Name Scan-to-Email File Repository Ricoh HP 680 Host Name Scan-to-Email Copy Code

Manage Printer Logic Add and Delete Printers Make sure to use the host name in the “IP Address or Hostname” field. Host name and hostname are interchangeable. You will see it as one word or as two in varying places.

Manage Printer Logic Folder Structure Good organization can help your customers.

Manage Printer Logic Maps Make sure maps are usable.

Manage Printer Logic Reports Records and Printers with Errors.

Manage Printer Logic Printer Tabs and Settings Useful tabs: General, Port, Drivers/Profiles, Status, Queue (-ish)

Manage Printer Logic Drivers and Profiles Difference between a driver and a profile. When to save and use a profile. These set for all users installing the printer.

Manage Printer Logic IP Ranges Based on CFISD subnets that are already set up for you. Do not delete these: IP Range is only used for what printers are seen when installing the printers. They do nothing beyond that.

Manage printer logic Deploy Don’t set this up on your own Send the printer bartag and list of computer bartags that the printer should be deployed to in a ticket to Doug Baker. Printers can easily be deployed outside the scope of a single campus…this is not a good thing!

Troubleshooting Knowledge Base Article The Book!

Troubleshooting Status Tab Check host name on printer. Check host name set in Printer Logic. Check SNMP status on printer. Check NSLOOKUP.

Troubleshooting Typos pr123456.cfsid.net pr123456@cfisd.net

Troubleshooting Driver Issues Status Tab says “Success,” but it’s not printing. It’s only printing a portion of the document. The text is fine, but the pictures are missing color or missing completely. “I should have the ability to [blank] in my printing options, but I don’t.”

Troubleshooting NSLOOKUP

troubleshooting Not a troubleshooting step… Remove and add a printer back to Printer Logic. This may lead to a “name already exists” error. A problem may lie in the settings of the printer itself or in the printer’s Printer Logic settings—fix those.

troubleshooting Q&A What issues have you seen that we have not discussed?