Certificate Service Survey Summary

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Presentation transcript:

Certificate Service Survey Summary Trust & Identity, Internet2 April 2018

Summary The survey identified these top three most challenging tasks: Domain Control Validation (DCV), wrangling the Extended Validation agreement, and submitting requests using the Comodo Certificate Manager (CCM) tool Multifactor Authentication is widely deployed among certificate survey respondents; to a lesser extent it is integrated with their campus Identity Provider (IdP). Allowing certificate service admins to use MFA with the IdP continues as a priority for a secure deployment Top requested enhancements include deploying an Automated Certificate Management Environment (ACME), providing federated SSO for user certificate self-enrollment, and improvements to the API While satisfaction with support continues to be more positive than negative, improvements are needed Top training requests are: installing a signed certificate, the EV certificate process, and DCV

Survey Overview Survey distributed on February 8, 2018, to cert-users@incommon.org and participants@incommon.org Closed on February 26, 2018 Closely mirrored the survey distributed in 2016, with additional feature choices and questions regarding MFA/SSO. Goals: Highlight areas of satisfaction and opportunities for improvement On slides indicating “top” answers, categories receiving under 5 responses were not included

Survey Participants

Participant Highlights 2016 Results: 164 Responses 76 anonymous 88 named Total subscribers: 388 2018 Results: 166 Responses 66 anonymous 100 named Total subscribers: 422

Institution Classification

Service Role

Role at Institution

Survey Respondents: Current Subscribers

Organizations with an Identity Provider (IdP) Registered in the InCommon Federation

Multi Factor Authentication (MFA)

MFA: Current State

MFA: Current State & Preferences

Certificates

Top Types of Certificates Deployed

Top Current Service Features in Use

Lifecycle Management

Most Challenging Tasks

Other Challenging Task Themes Lacking ACME. Challenges with the API. Lack of notification for items in approval queues. The wizard.

Training

Top Training Interests

Desired Enhancements

2018 Enhancement Priorities

Support

Have you ever needed and contacted support for the InCommon Certificate Service?

Top Areas of Requested Support

When Requesting Support, Did you Feel You Knew Where to Request Support?

Top Methods of Contacting Support

After Contacting Support, Were your Issues Satisfactorily Resolved?

Are you satisfied with the Reliability and Availability of the InCommon Certificate Service?

Satisfaction with Comodo Certificate Manager Web Interface

Overall Satisfaction with Comodo Features

Summary of Suggestions to Improve the Certificate Service ACME and associated documentation. Add functionality to approve multiple SSL certificates at once. Share case studies of schools who do a particular function well. Offer a webinar to highlight features.