Communication & Collaboration Unit 12 2 days. Combined with unit 13 test.

Objectives Define time-shifted and real-time communication methods Describe the features and proper use of blogging, texting, and chatting Describe the features and proper use of audio-visual communications Describe the features and proper use of social media sites Identify the advantages and disadvantages of electronic communication Identify common electronic communication standards

Advantages of Electronic Communication Connect to people worldwide Fast speed Many are low cost/free Access from various devices, cell, or computer Transmit text, graphics, video, audio Forwarding of messages can be done Collaborate & share documents You can keep track of sites visited Stored on your computer One to one popular: Email

Disadvantages of Electronic Communication Misconception of your message Misuse of your message Confidential & sensitive info can be hacked Electronic paper trail left Lack of physical presence can damage relationships

Effective Communications Is face to face better than electronic? Is email better than phone call? Should it be formal or informal? Content, tone, format must be appropriate for the audience Respond to message promptly

Time-Shifting Communication Delay between transmission & receipt of info AKA Asynchronous Email, Texting, Blog, Discussion/Bulletin Board When is texting appropriate/not appropriate? What’s the purpose of a blog? Post a diary, journal, etc. Your observations or opinions Can be used for marketing products ALL OF THESE PROVIDE A HISTORY OR PROOF OF THE CONVERSATION. Texting is delayed as you can send even if other phone is off. When is texting appropriate/not appropriate? Email instead if it will take several screens of long messages If they are often not by their phone or they don’t answer immediately Not experienced with texting/technology Is good if someone is hard f hearing When you can’t speak out loud Not when driving Purpose of a Blog- post diary/journal/observations/opinions/marketing Tags- used in a blog to simplify & help the search process

Netiquette Following good manners & behavior when communicating over electronic media Consider group texting annoyances Careful with sarcasm over text/email No all caps No emoticons/abbreviations in business texts Respond in timely manner Netiquette rules when blogging: Write original content (DO NOT PLAGIARIZE) Proofread & check for spelling/grammar Respond to those who comment Give credit when quoting others/link to them Use kind & polite words when commenting; Avoid negative

Real-time Communications Phone calls (landline/mobile/VoIP) VoIP (Phone calls over Internet) Instant Messaging (IM) Podcast Web conference (presentation & audio/video over Internet) WebEx Skype Synchronous communication= real time Phone calls are best because they are more personal. Best when you have to explain a complicated idea, discuss a sensitive topic, need an immediate response, or it’s an emergency. VoIP needs an Internet connection. No Internet= no calls. VoIP- Skype; need microphone/webcam Chatting: Gmail Chat, Windows Live Messenger

Review- 4Q What is another name for time-shifting communication? Asynchronous What is both an advantage & disadvantage of electronic communication? You have a paper trail Why is it best to make phone calls? So your message is not misinterpreted What are good electronic communication manners called? Netiquette

Skype Uses VoIP to make phone, video, group calls over Internet Skype is free except for calls to landlines or cells. Set your status.

Instant Message on Skype Click on person in contacts Type message in box 1st button at bottom- share files

Call on Skype Voice call Video Call Click person in contacts Click CALL button Video Call Click VIDEO CALL button Max video call is 10.

Answer/On-Screen/End on Skype Answer Call Accept, Decline, Answer with Video On-Screen TURN OFF CAM MUTE MIC + ADD PARTICIPANTS (GROUP CALL), SHARE SCREEN End Call Red END CALL button

Activity Teknimedia C1.31-32- Skype

Google Hangouts Just like Skype Video chat, web conferencing & IM Access on hangouts.google.com, Gmail, browser extension or mobile Using Google Hangouts to call a phone number outside of the United States and Canada does have a cost-per-minute rate.

Google Hangouts Screen

Conversations in Google Hangouts Search for name or email in NEW CONVERSATION, type message GROUP: do the same but click check box next to each name & click MESSAGE You can send text message to mobile phones too (only if you have a Google Voice account). First, you'll need to make sure you have text messaging turned on. Click the Menu button in the top-right corner of the window, then select Settings. Then an SMS button will appear in the Hangouts window. Max video call is 10.

Video & Voice Call in Google Hangouts VIDEO- click name and VIDEO CALL button VOICE- click PHONE CALLS tab, type name or number and PHONE CALL button MUTE MIC, END CALL, TURN ON/OFF CAMERA After a video call has started, you can add participants.

Collaboration Tools for Businesses Office 365 SharePoint Browser-based collaboration & document manager “sites” Content management, like a website Skype for Business Integrated w/ Outlook to schedule & send invitations SharePoint is like internal websites. You can set up pages, restrict access, send alerts, etc.

Distance Learning Technologies Online classes/LMS Lectures, assignments, tests, grades, communication, etc. LMS- Learning Management System: Has libraries of docs/files, email teacher, discussion boards, chat, email, live stream, etc.

Communication & Collaboration Unit 12 2 days. Combined with unit 13 test.