From the bottom, up: people are the key to persistent energy savings Eric O’Neill, P.e. If no lead in: EE is the lowest cost, most effective form of carbon reduction strategy. But it’s not just technology it’s the people who make this work.

Story about how I goofed up “LEED” with “Lead” in some construction administration meetings. Rest of the project I was just a paper shuffler to those people. Realized that engineering wasn’t enough and needed to learn how to work with people to get stuff done. As a LEED facilitator, you have directives and goals but no direct authority. From the Bottom Up - People are the Key to Persistence

What is the best way to engage staff positively in energy efficiency? Define staff vs operators. From the Bottom Up - People are the Key to Persistence

Agenda Individuals Buy-In Training Engage Teams Opportunities From the Bottom Up - People are the Key to Persistence

Key: Individual Attention From the Bottom Up - People are the Key to Persistence

Process: Individual Attention Project Champion Key Stakeholder What/Why Understand 1 2 Implications Agree 3 4 Persuade Approve 5 From the Bottom Up - People are the Key to Persistence

Personalized Training High level vs low level More tailored approaches Systems vs components Building Operator Certification Bring back LEED vs LEAD. Saying one thing, but they’re hearing another. Bringing in baggage from past experiences. Metaphor for system vs components = Traffic lights vs traffic flow How could they do a system level training? Split things, and focus on what the audience needs and what the audience needs. Staff career development. Talk about how to do things as well as why. From the Bottom Up - People are the Key to Persistence

Great things in business are never done by one person Great things in business are never done by one person. They’re done by a team of people. - Steve Jobs

Energy Team More than just facilities staff Multiple perspectives add up Opportunity to influence Empower them Regular meetings and accountability are key Different departments/groups can independently add to EE or inadvertently drag it down From the Bottom Up - People are the Key to Persistence

Key: Get Stakeholder Input Example: Surgical Ventilation Reduction Different for everyone Nuance is important Balance standardization vs customization Get input upfront from stakeholders We’ve spent a lot of measures that no one will notice. But there are other measures out there. People don’t like surprises. They don’t want rework, because that causes delays and budget costs. Real value finding out whether things need to be a certain way. Understand the whys. Make it replicable. From the Bottom Up - People are the Key to Persistence

Priority Matrix Don’t worry about perfect costs and savings numbers. Organize into these bins. Mix and match to maximize budget impact. Map to the organizational strategy – patient comfort, costs, or further renovations From the Bottom Up - People are the Key to Persistence

Getting Buy-In Small Wins Critical Mass Feedback for Reinforcement (Small Things First) Getting Buy-In Small Wins Critical Mass Feedback for Reinforcement People want to be a part of something successful. Bandwagon fans – bummer as a Vikings fan but great of EE. Start small if new to this or every time you’re at a new facility. From the Bottom Up - People are the Key to Persistence

Monitor Savings with Dashboards Manual override to fix a short term problem, and never reset it. Why do you care? How do you know you’re successful, how do you know when to stop something that’s not working. Celebrate successes and get more bandwagon fans. From the Bottom Up - People are the Key to Persistence

Staff Engagement Find the metrics that are right for your organization Bonus’ for energy performance Continuing education Energy related preventative maintenance procedures as SOPs Challenge them to ID an energy problem every week This is a good feedback source People want to do good work, give them the tools to do that. People perform based on what they’re measured on. Tie the continuing education back to the training. From the Bottom Up - People are the Key to Persistence

People-Centric Energy Opportunities Top 10 For Staff For Operators Lighting (task and space) control Proper window shade usage Temperature overrides Surgical suite unoccupied operation Shut off personal heaters/fans Energy Information Systems (i.e. real time feedback) Override avoidance Update scheduling (focus on unoccupied spaces) Correct “rogue zones” Report extraneous equipment operation Continuing education is key. Signage – delays and optimal setpoints. Heaters off when they leave! Work order process for operators and explain why. From the Bottom Up - People are the Key to Persistence

Eric O’Neill, P.E. elo@MichaelsEnergy.com 608.792.7721 From the Bottom Up - People are the Key to Persistence