DSCI’s UCx Hosted Telecommunications Service End User Phone Training VVX310 February 2016

Agenda Voice Mail & Do Not Disturb Placing, receiving, holding, resuming, ending calls Transfer, park & retrieve, conference Contacts & call lists & favorites Other features Questions?

Voice Mail Press the Envelope button, next to 7 Enter Passcode 3724 (spells DSCI) press # Enter new passcode, hit #, do this twice 4 to 8 digits cannot be your extension cannot be your noisnetxe At beep, record name, hit # NOTE: Name is just Name, not greeting

Greetings Use the defaults greetings, or Press 2 to record your busy greeting DND, in a meeting greeting, vacation greeting Press 3 to record your no answer greeting Daily greeting, call waiting greeting

Greetings Press 2 to record your busy greeting – Do not disturb, out of office greeting, in a meeting DND - Do Not Disturb - key turns this on and off Phone does NOT ring Call goes straight to voice mail, caller hears busy greeting Not a busy signal – “busy” means you are busy doing something else Any time DND is on, callers here Busy greeting And ONLY when DND is on do they hear busy greeting

Greetings Press 3 to record your no answer greeting – Daily greeting, call waiting greeting Phone RINGS 4 times If not answered, call goes to Voice Mail Caller hears no answer greeting Phone can take up to 12 calls at a time Any time the phone rings and is not answered, caller gets no answer greeting If you’re on the phone and don’t answer a second call, they hear the no answer greeting

Do Not Disturb DND soft key Do Not Enter icon appears next to extension and at top right of screen Normal DND

Voice mail limits Approximately 60 mail box minutes Retains messages for 30 days No limit to number of messages Greeting Recording Maximum - 5 minutes Message Recording Maximum- 2 minutes If message is in box, it is taking up time Email copy may override limits

Voice mail indicators Red flashing light on top of phone X new messages at top of screen Envelope icon next to number Stutter dial-tone – bzzz, bzzz, bzzz, bzzzzzzzz Possible email copy too

Checking voice mail At your phone Press Envelope button, enter passcode, press # At a different phone press Envelope then * then your extension, then press # From an outside phone call your phone number or voice portal when you hear your greeting press *

Voice mail to email A carbon copy of voice mail can be delivered to email as a WAV file WAV is separate from voice mail You still need to maintain the voice mail box Transcription service is available at additional $$$

Display and soft keys Your display may look different Soft Keys change based on usage The More keys shows more keys Top right shows phone status

Dialing 9 and 1 No need to dial 9 or 8 or even 1 anymore 10 digit external (sometimes still 7) 2, 3 or 4 digit internal Very few restrictions on where you can call Outgoing international calls are blocked

Placing calls Most important key on phone! Only shows when dialing You must be entering numbers

Placing calls Most important key! Dial on keypad first, Dial Lift handset, Send Send shows up during transfer, conference Other ways to dial too

Answering calls Lift handset Tap Answer 4 rings then vmail Silence/Ignore option *May have Reject too

Answer multiple calls Tell caller they are going on Hold – no Hold button To answer a 2nd call, tap Answer when it rings No need to put 1st call on Hold 1st call will automagically be held

Get back to a held call - Resume Select call with down arrow Tap Resume No other way to get back Caller can hold for up to 8 hours Beeps every minute and a half Second most important key!

Ending a call Replace the handset Tap End Call Ending an active call does NOT connect you back to a held call – you must Resume

Transferring a call Tap Transfer Dial the other party Press Send And be sure to talk!! They see YOUR caller ID

Transferring a call Tap Transfer again Receiver sees originator’s Caller ID

Blind Transferring a Call Press and hold Transfer Select Blind option with arrow key Press Select

Blind Transferring a Call Dial 2nd party Hit Send – you are not given a chance to talk Call goes out with ORIGINAL Caller ID

Transfer to voice mail Press Transfer, then *55 (connects to voicemail) Enter the extension, then #

Conference calls Tap Confrnc Dial the other party Hit Send Tap Confrnc again Tap Hold to hold the conference Tap End Call to end the conference

Meet-Me Conference phone #, Moderator PIN, Conference ID Options in detail – press * 0 - Sends call to DSCI operator 1 - Mute will mute yourself 2 - List attendees 3 - Lecture mode mutes all but you, new dial-ins are muted too 4 - Locking will lock out new attendees but will not mute existing ones 5 - Recording will record the conference to a WAV file for later downloading 6 - Call a new participant 8 - End the conference # to return to conference and * to repeat options

Park and Retrieve While on a call press Park Enter an extension Press enter The call is parked Find the person

Park and Retrieve To retrieve a call, press retrieve Enter the extension Press enter The call is retrieved If not retrieved, call comes back to you as “Recall”

Paging Typically 2 ways to page, you may have one, or both Through an overhead system Dial the Paging Extension Hit Send Wait for the beep, then talk ALWAYS hang up at the end of a page!!

Paging Typically 2 ways to page, you may have one, or both Through the phone Select Paging Select type of page Hit Page Wait for the beep, then talk ALWAYS hang up at the end of a page!!

Call lists Temporary list of last 100 Calls Access with the navigation button Home key twice to exit Left – incoming Right – outgoing Down – missed Undocumented redial features by using arrow key combos Home

Call lists Undocumented redial features by using arrow key combos Left+right – recalls last incoming Down+right – recalls last missed Right+right – recalls last outgoing

Speed dial Press + hold empty key on side of screen Edit contact Press Save to save it Other cool options Ring type Auto reject Auto divert

Directories Directories Hit Home button Contact Directory - Permanent list of contacts May have company directory

Questions ?????

Greetings Use the defaults greetings, or Press 2 to record your busy greeting DND, in a meeting greeting, vacation greeting Press 3 to record your no answer greeting Daily greeting, call waiting greeting Press 4 to activate extended away Long term absence greeting

Greetings Press 4 to record your extended away greeting – Special greeting, rarely used, maybe be teachers Extended absence greeting Phone RINGS 4 times If not answered, call goes to Voice Mail Caller hears extended away greeting Caller not give option to leave message Call is disconnected

Optionally joining calls together With one active call and one call on hold Press Join The conference call begins

Forwarding Press Forward Press 1 for Always

Forwarding Enter the number to forward to Press Enable or Disable Number is displayed and saved for next time

Forwarding Bouncing arrow icon Fwd: at top right

Forwarding Other options No answer Busy Can turn on/off in voice mail Can’t change number in voice mail