COMPLAINT ANALYSIS FOR THE QUARTER ENDED DECEMBER 2017

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Presentation transcript:

COMPLAINT ANALYSIS FOR THE QUARTER ENDED DECEMBER 2017

SUMMARY Category Received Directly from Customers ANALYSIS OF CUSTOMER COMPLAINTS FOR THE QUARTER ENDED DECEMBER 2017 Category Received Directly from Customers Received through Banking Ombudsman Outstanding at the beginning of the Quarter Received during the Quarter Settled during the Quarter Outstanding at the end of the Quarter Forgery 00 Deficiency in Service 07 320 316 11 02 03 05 Loans related 122 117 10 16 13 08 Complaints against staff Service Charge 09 101 100 Dep. Related 97 90 06 15 01 ATM/POS related 12 213 223 45 39 Total 35 861 854 42 19 82 81 20

CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE QUARTER ENDED DECEMBER 2017

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