Improved Employee Communication Increased Productivity Kim Laughlin Health Coaching presents Decreased Stress + Improved Employee Communication = Increased Productivity Kim Laughlin, CHHC, AADP

To Be Discussed Stress Communication Impacts on Productivity

Stress Overused label - Under appreciated Every emotion has a biological response.

Symptoms of Stress Acne Hair Loss Headaches Chronic Pain Frequent Sickness Decreased Energy Insomnia Digestive Issues Depression Rapid Heartbeat Sweating

Causes of Stress Home Situation Everyone has a story. Assumption is a poor first step. Ask (or not) and you shall receive. Most out of office stress makes it to the office.

Causes of Stress Social Media Self Imposed Suggestion: You can tell a lot about a person by what and how frequently they post online. Society allows level of happiness to be dictated by other’s views. Self Imposed Insecurity, Anxiety etc. Suggestion: Listen without judgement to learn and expect appropriately.

Stress Relief Exercise for immediate stress relief 4 – 7 – 8 Breathing EFT (Emotional Freedom Technique) or Tapping Healthy lifestyle habit initiatives Nutritional Emotional Physical If you don’t practice it won’t work! Suggestion: See handout for stress relief and provide lunch and learn workshops on priority topics.

Improve Employee Communication EQ Email Generation Juggle EAP

EQ What is it? Emotional intelligence (EQ) is the ability to identify, use, understand, manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Why does it make for a productive workplace? Suggestion: Quarterly EQ training

Emotional Intelligence Emotional Intelligence (EQ) Higher value than IQ It’s finally being introduced in Middle and High Schools

Email Proper email construction No room for conflict in email To, Subject, CC, BCC No room for conflict in email Email expectation Immediate response syndrome Setting standard to improve productivity Suggestion: New employee written instructions at time of hire 1 – 2x’s a year training with the emphasis on “how” and “why”

Generation Juggle

EAP Forgotten hero – Remind employees of this benefit Helps relieve employee relations issue for HR Suggestion: Consistent reminders are key to help guide employee on correct path High traffic areas providing contact information to prevent having to go to HR for it

Impacts on Productivity Productivity increases 20-45% Less absenteeism Less presenteeism Increase in morale Less turnover $$$$$$

Recap Listen without judgement Emotional Intelligence (EQ) training Email training Understand the generations Stress relief exercises

Not an Overnight Success

Want to Learn More? Kim Laughlin Health Coaching offers a list of services for individual, family and worksites to achieve and sustain goals. Your accountability partner! Programs: One-on-One Coaching Focus Group Coaching Mastermind Coaching Educational Webinars Seminars Speaking Events Call today! Kim@KimLaughlinHC.com www.facebook.com/kimlaughlinhc (508) 965-4954