Youth Perspectives on CAPA Bridget Greaney Youth Consumer Consultant Capital & Coast District Health Board Saturday, 16 February 2019Saturday, 16 February 2019

Sight seeing guide (what I will cover) How youth have been involved What youth think of CAPA What youth consumer advisors think of CAPA Some positive statistics Final thoughts Saturday, 16 February 2019Saturday, 16 February 2019

Putting the ‘P’ in HELPFUL CAPA model explained to Youth Consultation Group How does it sound? What sounds good and bad about doing things this way? How would it be to have an assessment done by someone who may not be your on-going worker? Would this be a better way of getting into services than the way they entered them? Links to the P in HELPFUL – which encourages consumer involvement in service development and design Saturday, 16 February 2019Saturday, 16 February 2019

Problem Letter is sent to the Refer to CAMHS family Is CAMHS for you? Choice Appointment Yes? No? Follow up letter sent and contact ended What things sound good and bad about this? Partnership Saturday, 16 February 2019Saturday, 16 February 2019

From the horses mouth “I go to appointments and think that this is just my time to talk about negative stuff. It would be nice to be looking at my goals and what is going well. It would be more positive” Saturday, 16 February 2019Saturday, 16 February 2019

Dealing with issues identified by the family and young person Like: Dealing with issues identified by the family and young person Match-up between family and clinician based on what the needs are Support put in place while you wait for an appointment Dislike: Its hard to deal with choice when you are sick “If I had the choice to go to a service and use it when I was really sick I wouldn’t have gone” Saturday, 16 February 2019Saturday, 16 February 2019

What about the one off Choice meeting? As long as you know it is going to happen it is ok Bonus – “Its good because you know that if you don’t like them you won’t have to see them again” But If you like them and they are the right person, you should have the option of working with them anyway. Saturday, 16 February 2019Saturday, 16 February 2019

What’s in a name? ‘Choice’ is good because it explains what your first appointment is all about. ‘Partnership’ is not so good because it doesn’t really mean anything (to youth). However, we couldn’t come up with a better name than ‘Partnership’ Saturday, 16 February 2019Saturday, 16 February 2019

The Insiders (Youth Consumer Advisors) What we like: Reduced waiting time, choice for time and place of first appointment, gives families the chance to hear about other services that could help them, gives a clear idea of the journey through a service It fits well with consumer participation Saturday, 16 February 2019Saturday, 16 February 2019

A few statistics Consumer view on how our services work post-CAPA implementation 12-19 year olds (N=53) 66% found Choice appointment useful 83% feel they have been given enough info 100% feel well treated, that their views were taken seriously 100% feel people are working together to help them Survey of staff, referrers, parents and consumers after CAPA was implemented and the service went through restructure. Saturday, 16 February 2019Saturday, 16 February 2019

60% found Choice appointment useful 9-11 year olds (N=12) 60% found Choice appointment useful 77% feel they have been given enough info 100% feel well treated, that their views were taken seriously 83% feel people are working together to help them Looks like we are meeting the CAPA goals of creating a therapeutic alliance, focusing on patient goals, information sharing and partnership! Saturday, 16 February 2019Saturday, 16 February 2019

The final word CAPA is ‘choice’... And a much better way to enter the service Saturday, 16 February 2019Saturday, 16 February 2019