The who, what and why? Social Enterprise not for profit organisation for over 20 years Reinvesting in the community
What? 95,000 passenger journeys per year Over 100,000 patients Fenwick 2 Health and Wellbeing Over 6,000 customers per year Award Winning Training Internal and External
Delivering over 18,000 hours per month of care including over 8,000 hours of extra care
Why? Improve the quality of peoples lives Deliver high social impact services Recognise need Deliver added value Deliver a person centred, customer centric service
Listen Do we always get it right? Action Plans Improvement Plans No we don’t Action Plans Improvement Plans Listen
Where we are getting it right Extra Care How do we know? “The SCA girls are fantastic” Bob and Buster
(Self named brain cell one and two) Really enjoy the quizzes “Alison is very good, she will come within a couple of minutes to Sort problems out” Diana & Val (Self named brain cell one and two) Really enjoy the quizzes Ivy & Alice “Friends for life”
“our lives have been transformed” Mr & Mrs Harwood The SCA Team have encouraged Mrs Harwood to leave her flat and enjoy life at Trailway They now take part in many events, skittles, movie nights, arts and crafts “our lives have been transformed”
What Else? Listen to our customers and hear them Customer Newsletters Customer Focus Groups Person Centred Care Plans Open door policies Work in partnership with Synergy Partnership working with GP’s and Commissioners More improvement and action plans Listen to our customers and hear them
What Now? Internal Audits Monthly visits from Head Office Quality First – 10 Core Elements CQC Compliance – over and above Added value Putting the customer first