Flexible Services iNotice Board Monthly Performance Summary FY18 January 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for January2018 Actual Trips Performed: 8,372 (38%) Actual Passengers Transported: 8,888 Overall On Time Performance: 95.9% Scheduled: 56.5% Appointment Time: 94.2% Productivity: 1.5 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for January2018 Actual Trips Performed: 5,421 (23%) Actual Passengers Transported : 5,399 Overall On Time Performance: 96.2% Scheduled: 87.4% Appointment Time: 95.3% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for January 2018 Actual Trips Performed: 8,146 (39%) Actual Passengers Transported : 8,257 Overall On Time Performance: 98.7% Scheduled: 89.7% Appointment Time: 96.3% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for December 2017 Total Trips: 21,939 Total Passengers : 22,544 Trip Per Hour: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for January 2018 STAR Transported: 4,475 - Ambulatory 4,494 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 5,190 - Ambulatory 248- Wheelchair / Scooter, Etc. CapitaLand Transported: 8,345 - Ambulatory 90 - Wheelchair / Scooter, Etc. Total : 18,010 - Ambulatory 4,832 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – January 31, 2018 STAR Transported: 57,846 - Ambulatory 49,590 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 61,084 - Ambulatory 2,483 - Wheelchair / Scooter, Etc. CapitaLand Transported: 70,131 - Ambulatory 776 - Wheelchair / Scooter, Etc. Total : 189,061 - Ambulatory 52,849 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – January 31, 2018 FY18 Total Trips: STAR: 97,136 (42%) A+ MediTrans: 62,091 (27%) CapitaLand: 69,419 (30%) FY18 Total Passengers : STAR: 107,436 (37%) A+ MediTrans: 63,567 (41%) CapitaLand: 70,907 (22%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 96% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 2.0 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9