Flexible Services iNotice Board Monthly Performance Summary FY18 November 2017 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for November2017 Actual Trips Performed: 9,105 (39%) Actual Passengers Transported: 9,353 Overall On Time Performance: 88.3% Scheduled: 49.7% Appointment Time: 94.0% Productivity: 1.6 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for November 2017 Actual Trips Performed: 5,979 (26%) Actual Passengers Transported : 5,195 Overall On Time Performance: 91.8% Scheduled: 74.7% Appointment Time: 93.5% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for November 2017 Actual Trips Performed: 8,256 (35%) Actual Passengers Transported : 8,634 Overall On Time Performance: 96.0% Scheduled: 93.9% Appointment Time: 92.1% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for November 2017 Total Trips: 23,340 Total Passengers : 24,647 Trip Per Hour: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, Advantage, A+ & CapitaLand Space/Passenger Type for November 2017 STAR Transported: 4,375 - Ambulatory 4,978 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 5,065 - Ambulatory 130 - Wheelchair / Scooter, Etc. CapitaLand Transported: 8,543 - Ambulatory 91 - Wheelchair / Scooter, Etc. Total : 17,983 - Ambulatory 5,199 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – November 30, 2017 STAR Transported: 48,986 - Ambulatory 40,144 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 52,615 - Ambulatory 45,579 - Wheelchair / Scooter, Etc. CapitaLand Transported: 52,234 - Ambulatory 690 - Wheelchair / Scooter, Etc. Total : 137,852 - Ambulatory 81,214 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – November 31, 2017 FY18 Total Trips: STAR: 71,364 (44%) A+ MediTrans: 46,024 (28%) CapitaLand: 45,031 (28%) FY18 Total Passengers : STAR: 79,777 (36%) A+ MediTrans: 92,999 (43%) CapitaLand: 46,290 (21%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 95% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 2.0 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9