EPA Lean Management System Vance S. Fong, P.E., LSS BB R9 ELMS Deployment Coordinator U.s. environmental protection agency

Lean Management System Cascading Performance Measures Standard Process Visual Management Business Reviews and Huddles Problem Solving Leader Behaviors U.s. environmental protection agency

Fundamentally . . . Do more environmental good Set targets, expectations, and standard work We tent to say EPA Lean Management System is based on Lean principles. Lean is a proven method for reducing waste and improving efficiency including all levels of EPA. But in truth, the ELMS is about more than getting rid of waste in our systems and processes. At its most basic level, the ELMS is about: Measuring what matters most and setting targets for improvement. Visually tracking performance against the targets and identifying gaps between our intended targets and actual results. These problems are opportunities for getting our performance back on track. When we’re off track, taking action by implementing counter measures to close the gaps. Do more environmental good Measure results against targets Take action to close gaps Identify gaps between targets and results Lean Management System Overview

Lean Management System Overview Solve small problems before they become BIG problems Monthly Check-in Semi-annual Check-in Annual Check-in Lean Management System Overview

U.s. environmental protection agency  NOTES: EPA is committed to deploying ELMS in 80% of the Agency by 2020. Many people ask, what’s in it for me? This slide illustrates the benefits of ELMS in multiple areas. ELMS can help you: Quickly understand if work is on or off schedule Identify small problems before they become big problems Sustain gains/improvements from Lean efforts Create and improve predictability for customers and staff Create a more transparent and accountable workplace U.s. environmental protection agency

U.s. environmental protection agency It’s important for you to know how to “connect the dots” on how your MEASURES directly link to your NPM’s and/or agency measure. Some of your areas that you are measuring are also being measured at the national level. So, if you are missing your targets, you could be responsible for missing the agency target also. This is why problem-solving skills and getting back on track is so critical. U.s. environmental protection agency

U.s. environmental protection agency Henry encouraged ADEQ, as he now encourages EPA, to continue doing Lean Kaizen events and ELMS visual management, bowling chart, and other system oriented tasks at the same time. If one does Kaizen events w/o ELMS, what is gained from the Kaizen cannot be sustained. We do Kaizen events when certain measures on the bowling chart or on a flow-board have gotten off-track. U.s. environmental protection agency

U.s. environmental protection agency This slide was presented by Henry at a recent Leadership Council meeting where he emphasized the alignment between NPMs & Regions with respect to strategic measures. Many FY19 regional measures will clearly contribute to NPM metrics. Regional program divisions will be in an organization structure more in line with their NPMs for more efficient overall EPA. U.s. environmental protection agency

U.s. environmental protection agency  NOTES: Continuous Improvement. Lean is about a cycle of continuous improvement. Continuous Improvement “is a business philosophy or system that’s based on making incremental improvement on a regular basis. Problem Solving. Problem solving is a systematic approach or strategy employed to surface the root causes of a problem and identify a specific solution to address it. Problem solving frameworks you may have heard of include: PDCA, A3, 8 Step or DMAIC. Root Cause Analysis. Root cause analysis is a problem-solving technique used to identify the underlying cause or root of a problem. Asking Why, What if; Why not, requires curiosity. Eliminating Non-Value Added Activity (Wastes). Non-value- added activity is also called waste. There is a cost associated with waste that affects, time, cost, and quality. Our organizations can operate more efficiently if we eliminate activity that is non-value added. Visual Management is about making the workplace visual so that everyone understands the health of the process and can spot abnormalities quickly. Standard Work means that work is done the same and most U.s. environmental protection agency

U.s. environmental protection agency What is EPA doing next? Deploying ELMS training in regional offices. Developing flow boards and performance boards using visual management tools.  NOTES: Next time you visit a program in 75 Hawthorne, ask for a tour of some of the programs’ flow boards! U.s. environmental protection agency

U.s. environmental protection agency An Example of Flow Boards U.s. environmental protection agency

U.s. environmental protection agency

U.s. environmental protection agency NOTES: Provides the primary platform where problems are prioritized and discussed as a team Encourages the flow of information in all directions Key element of ELMS and leader standard work Reflection on how we are doing and engages staff’s critical thinking skills Platform for identifying problems in the workplace Purpose Identify the previous week’s work and issues, the current week’s expectations, any issues affecting today’s performance, team member concerns, etc. Attendees The Unit/Team Timing Weekly, 15 minutes in duration U.s. environmental protection agency

U.s. environmental protection agency Celebrate successes and people! U.s. environmental protection agency