Health Literacy Education and Professional Development AP Dr Tin Tin Su MBBS, MSc.CHHM, PhD Dept. of Social & Preventive Medicine Faculty of Medicine, University of Malaya 2/16/2019

Involvement in teaching Undergraduate: University Malaya Medical Programme- Population Medicine, Personal and Professional Development Post graduate: Master of Public Health & Doctor of Public Health 2/16/2019

Topics related to health literacy Health care quality (Structure-Process-Outcome) Patient’s centered care Communication Advocacy Empowerment Community health development Health promotion/health education 2/16/2019

STRUCTURE PROCESS OUTCOME PATIENTS Personnel Organisation Facilities Information system Equipment Financing STRUCTURE resources Problem recognition Diagnosis Management Re-assessment Provision of care Technical care PROCESS PATIENTS What is done How it is done Utilization Acceptance Understanding Compliance Interpersonal care Recipient of care Mortality/Survival Disease state & complications Physiologic & physical functioning Mental & social functioning Quality of Life Satisfaction OUTCOME Product resulting from the process

Five attributes of patient-centered care "Whole-person" care. Coordination and communication Patient support and empowerment Access to information Autonomy 2/16/2019

Health Literacy as a key component of Community Health Development 16/2/2019

A need for improving health literacy in Malaysian population HL among 641 parents of Malaysian Adolescents 19.7% had inadequate HL 37.5% had problematic HL 31.8% had sufficient HL 9.4% had excellent HL 2/16/2019

Learning outcome of new UMMP programme Engage patients and their families in making health related decisions using suitable social skills with empathy, respect and sensitivity. [P03 Social Skills and Responsibility ] Suggested learning outcome Engage patients and their families for improving health literacy which would enhance health related decisions making process and patients’ empowerment 2/16/2019