Partick Thistle Football Club Trust Meeting OPEN DAY Sunday, 29 July 2018

Agenda Trustees Results of fans’ survey Club Update Welcome & Introductions Trustees Results of fans’ survey Club Update Election of supporters’ representatives in October Open floor Close

Trustees Supporter Trustees Pauline Graham – Chair Foster Evans – Vice chair Andrew Byron – Wider fans forum/Trust fb Alan Caldwell – Match day experience Gordon Shaw – Administration/secretariat Robert Taylor – Communications Club appointed trustees are: Gerry Britton (CEO), Jacqui Low (Chairman) and Alan Rough (Director) Supporter Trustees

Results of Fans’ Survey 383 responses to survey (down on last year) When should Trust meet the supporters? Three times a year - start, middle and end of season (90%) Before home games favoured (62%) Some favoured occasional evening events (27%) Look at methods of communication eg. emailing season ticket holders Early notice of meeting dates Trust engagement with fans should be regular/ ongoing Reporting back to fans from meetings: via website (92%) programme (50%), email direct to interested fans (41%), Trust fb

Results of Fans’ Survey What should the Trust focus on this season? Wide ranging responses. Strong themes emerging: Attracting more fans (83%) – ensure links to SLO role, which was viewed positively Better fan engagement - Asking the board for their suggestions on how we can help our club. Reflecting supporters’ views back to club board Fans want to offer ideas re improving matchday experience 82% Buy a Brick Very positive response (76%) with 66% willing to purchase Desire for location in both the John Lambie and Jackie Husband stands

Do you think your club is good at fan engagement? 68% YES 32% NO This question attracted a lot of comments! Generally suggesting the Club is getting better at engaging fans but always room for improvement Trust provides a good vehicle for improving fans engagement Just a case of telling the fans more of what's happening within the club - improve frequency, timing and quality of the communications Thistle board is good at a one-way, stage-managed level of fan interaction. That's significantly different from engagement. The club is good at informing fans of decisions made but room for improvement re fans being involved in decision making Jagzone generally well received but others say content should be open to all and not behind a pay-wall

Results of Fans’ Survey Attendance at matches Target special groups, such as students, asylum seekers/refugees etc might bring short-term rewards, but the only way to guarantee increased crowds is a winning team on the park more themed days (eg Women’s Day) price initiatives/bring a friend half price more advertising on radio/press work with schools/FE/HE Increase kids go free promotion/ concessions for unemployed Match day experience - Areas for improvement: catering at kiosks (improve service and range); Aitken suite (same)/vegetarian etc hot water in concourse toilets/water dispensers in stands Club merchandise – poor range and quality. More leisure wear choice would be welcome and an income generator Smoking areas at half-time? TVs in concourse Fans want to offer more ideas!

Club Update Playing Squad

Commercial Sponsorship income CRM TWYA

Season Ticket Analysis 2,000 Total 2017/18 First 8 weeks of 2017/18 First 8 weeks of 2018/19 1926 1455 1,341 1,500 964 1,000 784 736 497 500 465 406 397 265 208 Adult Concession U16 Total

A right guid kick at a baw! Supporter Engagement Junior Jags Buy a Brick Kiosks A right guid kick at a baw!

Facilities McParland Park Colin Weir Stand

https://ptfc.co.uk/club/football-trust/ Contact the PTFC Trust Email: PTFCTrust@ptfc.co.uk PTFCTrust Facebook https://ptfc.co.uk/club/football-trust/ Q & A