Quality Assurance System Field Service Automation Understanding QAS© for the End Use Customer Quality Assurance System Field Service Automation

Quality Assurance System is: Sunburst Chemicals Quality Assurance System is: A web + mobile computer/smart phone software program which automates operational management processes through electronic service reporting capabilities. This system enhances customer relationships through improved open communications, and real-time reporting. QAS© increases customer retention rates, and provides a technological marketing platform. QAS© makes it possible for users to delight their customers with additional valued services.

SUPERIOR CUSTOMER SERVICE OUR MISSION: To be the best service channel in the industry by providing superior customer service, leveraging information technology and communications SUNBURST CHEMICALS QAS SUPERIOR CUSTOMER SERVICE COMMUNICATION LEVERAGE TECHNOLOGY

Quality Assurance System What We’ve Done: We’ve gained Web-based hosting capabilities to provide an innovative and accessible program for use in the field Sunburst Chemicals Quality Assurance System (Also known as the Vektr app) =

Measure Report Plan Improve Custom Reports Inspections Periodic Tasks Sunburst Quality Assurance System (QAS©) include : Inspections - Highlight problem areas & spot trends. Results are available over the web to appropriate  supervisors, managers, customers and others. Periodic tasks are infrequent tasks that can be hard to control. We give you a simple and comfortable way to schedule, communicate and follow up on periodic tasks using flexible and effective calendars & automated work orders generated around the scheduling of these tasks. Work Orders can be generated from a customer complaint, a deficiency noted during an Operating Compliance, Safety, or Quality inspection, a scheduled periodic task, or an extra work request. We help you manage, track and communicate work orders so important tasks get done on time.  Customizable reporting features allow you to analyze different operational performances from several perspectives. This reporting system offers you the ability to focus on an individual area or global perspective of Operational Compliance, Safety Concerns, or Quality Assurance, throughout all or any segment of your organization. Sunburst Quality Assurance System© (QAS) Inspections Measure Custom Reports Report Periodic Tasks Plan Work Orders Improve

What is Gained by using Sunburst Chemicals QAS© : BUSINESS AUTOMATION No longer having to send in and have reports entered manually! VERSUS

What You Gain: BUSINESS AUTOMATION Eliminate multiple customer/prospect data bases and spreadsheets Easier and quicker access to information Information available to all, not just a few

FIELD SERVICE ENHANCEMENT What You Gain: FIELD SERVICE ENHANCEMENT

FIELD SERVICE ENHANCEMENT What You Gain: FIELD SERVICE ENHANCEMENT Improve Sales Technician Efficiency Sales Technicians no longer need to keep, manage and file their service reports. Service reports do not need to be dropped off at the office or sent in to Sunburst. Service reports are relatively quick and easy to fill out.

ENHANCED CUSTOMER SERVICE What You Gain: ENHANCED CUSTOMER SERVICE

ENHANCED CUSTOMER SERVICE What You Gain: ENHANCED CUSTOMER SERVICE Demonstrated ability to meet service frequency commitments as promised Service reports are put into the system as they are done Reporting capability allows to be able to summarize service reports by location over a period of time

ENHANCED CUSTOMER SERVICE What You Gain: ENHANCED CUSTOMER SERVICE Provide for improved customer relationships Service visit results reinforced when customer sees incoming email Service reports emailed to account sales rep to bring awareness of services provided and problem resolutions

ENHANCED CUSTOMER SERVICE What You Gain: ENHANCED CUSTOMER SERVICE Ability to demonstrate Enhanced Customer Service capabilities for your Accounts Viewed more and more as a requirement in today’s marketplace.)

SERVICE TECHNICIAN MANAGEMENT What You Gain: SERVICE TECHNICIAN MANAGEMENT Tracking of Service Call Activity Online ability to see Technician’s daily/weekly/monthly activity Ability to pull individual service reports on demand Note – This can be done by any QAS© “User”

SERVICE TECHNICIAN MANAGEMENT What You Gain: SERVICE TECHNICIAN MANAGEMENT Effective Route Management Scheduling of Technician’s Service Calls via a “periodic” scheduler Scheduling of Emergency Calls done via handheld device A closed loop system on completed calls to assure commitments are being met

HOW IT’S DELIVERED:

SUNBURST QAS© IMPLEMENTATION Multiple Platform Flexibility Smart phones via free app Instantly commits inspections in real-time once synchronized (requires active internet connection) Web Based www.sunburstchemicalsqas.com using the same log in as the app Printable Paper Checklist

SUNBURST QAS© IMPLEMENTATION Android Desktop Apple BlackBerry

Easy Access In the Field: Smart Phones/Laptop/Tablets/Web Optimizes user capabilities Uploads completed Inspections when synched through Wifi or network carrier connection Inspection emails mails dispatched in real time Picture attachment capability Wouldn’t you like to have your field technicians reporting capabilities be that efficient?

Pricing for Sunburst Chemicals QAS©: For Distributors/SSP’s that use QAS© for Sunburst National Accounts Free to the SSP for techs to use when servicing Sunburst National accounts. One generic user is created for use by all techs at the SSP. Additional users may be added for a monthly fee of $30/month each. Note that the cost of the mobile devices are the SSP’s responsibility. Supported hardware devices may be existing phones/hardware already in use by the SSP. Please contact your Sunburst Rep or techsupport@sunburstchemicals.com if questions about if a device is supported.

Pricing for Sunburst Chemicals QAS©: For Distributors/SSP’s that also want to use QAS© for their own accounts *Please call your Sunburst Chemicals representative to get pricing.

Getting Started with Sunburst Chemicals QAS©: Distributor confirms with Sunburst Chemicals Regional Manager Sunburst Chemicals Regional Manager lets Sunburst Chemicals QAS© administrator know of the Distributor’s participation. Distributor gathers information on each account going into the system including : Customer’s name Customer’s address (including street, city, state, zip code) Customer’s phone Customer’s email address Type of account (ie: warewash, laundry, …) Distributor gathers information on each Inspector including: Inspector’s name Inspector’s phone Email addresses for Inspector and other related people

Getting Started with Sunburst Chemicals QAS©: 5. Sunburst Chemicals Regional Manager sets-up billing of QAS© for Distributor with Customer Service 6. Distributor determines devices that will be used and communicates the information to the QAS© Administrator 7. The QAS© Administrator establishes user accounts (for Inspectors) with User names and Passwords 8. The QAS© site use and customized work service agreement signed by the distributor and returned to Sunburst Chemicals 9. Train the inspectors on the process of downloading the software and use of the QAS© inspections and reports via phone consultations, training materials, and /or web-based sessions.

Get Started today with Sunburst Chemicals QAS© to: Increase customer satisfaction through quality work and effective communication Document customer issues and your technician’s solutions in real time Reduce exposure from safety risks through documented training by your technicians Integrate key service information in a central data- base- Sunburst Chemicals QAS©

Get Started today with Sunburst Chemicals QAS today For additional information, or to get started with Sunburst Chemicals QAS© today- please contact your Sunburst Chemicals Regional Manager. Thank you http://www.sunburstchemicalsQAS.com