Policy Wording Workshop An Introduction Claims Training 2005 Stan Bodal Technical Trainer Slide 1 of 6

Our Commitment to You The Policy Wording Workshop will be relevant to your job. There will be clarification of General Policy Wordings within the context of the job function with focus on claims scenarios to bring about a better understanding of the Policy Wording. Slide 2 of 6

Course Benefits With proper instruction and motive, you will utilize resources in order to validate decision making in file handling and demonstrate your understanding. You will accurately determine the interpretation and analyze the Policy Wording in order to prevent overpayment, as well as support identified objectives of the management team. Analytical skills will save you time in file handling. Slide 3 of 6

Course Breakdown Introduction Section #1 – Location/Navigation of the Claims Procedure Manual Section #2 – Locating the Policy Wording, Sections & Definitions Section #3 – Endorsements Section #4 – Statutory Conditions Slide 4 of 6

How to Manoeuvre the Slides You have a multifunctional control panel E-Mail the instructor at any time during the course Brings you back to the class WEB page Moves you forward in the course 5 Main Moves you backwards in the course Brings you back to the module main page Slide 5 of 6

Participating in Activities After each course section, you will be required to complete the corresponding application exercise found in the “Activity Section”. This is where you will also find the course evaluation. Return to the class web page. Slide 6 of 6