Writing Reader-Centered Correspondence: Letters, Memos, and E-mail Paul V. Anderson’s Technical Communication, 6th ed.
Adopt a reader-centered “you-attitude.”
State your main point up front—unless your reader will react negatively.
Keep it short.
Give your readers the background they need.
Use headings, lists, and graphics.
Global Guideline: Learn the customs of your readers’ culture.
Follow format conventions for respective forms: Writing Reader-Centered Letters Writing Reader-Centered Memos Writing Reader-Centered E-mails See additional PowerPoints on each of the forms.
Read more about using writing reader-centered correspondence in Chapter 20 of Technical Communication.