A COMPLAINT EMAIL C1 2017-2018.

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Presentation transcript:

A COMPLAINT EMAIL C1 2017-2018

SCENARIO

STYLE & CONTENT

TOO SHORT TOO INFORMAL TOO VAGUE NOT EFECTIVE!

TOO MANY UNNECESSARY DETAILS TOO LONG TOO MANY UNNECESSARY DETAILS INFORMAL LANGUAGE NOT EFECTIVE!

CORRECT FORMAT CORRECT LANGUAGE UNNECESSARY DETAILS RELEVANT INFORMATION NOT EFECTIVE!

TASK

1. Who am I writing to? OPENING/CLOSING 2. Why am I writing? LETTER

1. Who is the letter addressed to? OPENING 2. Why are you complaining? INTRODUCTION 3. What evidence do you have? 1ST & 2ND PARAGRAPHS 3. What would you like them to do? 3RD PARAGRAPH 4. When do you want them to answer? 4TH PARAGRAPH 5. How would you like them to contact you? CLOSING

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