7. Follow Through 109 In this chapter: > Client relationships after the sale 109
CLIENT RELATIONSHIPS AFTER THE SALE 109
112 CLIENT RELATIONSHIPS AFTER THE SALE Communicate with buyer soon after move-in when home purchase is still new and buyer’s experience is fresh. For example, request that buyer complete satisfaction survey. 112
112 CLIENT RELATIONSHIPS AFTER THE SALE Simple ways to stay in touch: Send a thank-you note one week after the closing Ask client for an endorsement or testimonial letter you can use Set up a client file that includes personal information such as names, birthdays, ages, pets, and hobbies for the client’s family 112
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