Evaluation of Patient and Family Outpatient Complaints as a Strategy to Prioritize Efforts to Improve Cancer Care Delivery Jennifer W. Mack, MD, MPH,

Slides:

Advertisements

Similar presentations

Diabetes Management in Long-Term Care: An Exploratory Study of the Current Practices and Processes to Managing Frail Elderly Persons with Type 2 Diabetes.

Advertisements

Massive Bronchogenic Cyst Joseph B. Levin, BA, Chi Wan Koo, MD, Jessica S. Donington, MD Journal of Thoracic Oncology Volume 5, Issue 11, Pages

California Pertussis Epidemic, 2010 Kathleen Winter, MPH, Kathleen Harriman, PhD, MPH, RN, Jennifer Zipprich, PhD, Robert Schechter, MD, John Talarico,

Lipid abnormalities in foreign-born and US-born patients in a medical group Jawali Jaranilla, MD, MPH, Terese DeFor, MS, Gabriela Vazquez Benitez, PhD,

Stephen R. Broderick, MD, MPHS

Carcinoma NOS is a Common Histologic Diagnosis and is Increasing in Proportion Among Non-small Cell Lung Cancer Histologies Sai-Hong Ignatius Ou, MD,

Wayne S. Dysinger, MD, MPH, James M. Pappas, MD, MBA

Telemedicine Specialty Support Promotes Hepatitis C Treatment by Primary Care Providers in the Department of Veterans Affairs Lauren A. Beste, MD, MSc,

Robert M. Jacobson, MD, George J. Isham, MD, MS, Lila J

The Public Health Strategy for Palliative Care

A Clinical Study of COPD Severity Assessment by Primary Care Physicians and Their Patients Compared with Spirometry Douglas W. Mapel, MD, MPH, Anand.

Family Members' Experiences Caring for Patients With Advanced Head and Neck Cancer Receiving Tube Feeding: A Descriptive Phenomenological Study Jamie.

Telemedicine Specialty Support Promotes Hepatitis C Treatment by Primary Care Providers in the Department of Veterans Affairs Lauren A. Beste, MD, MSc,

Moving From Research to Large-Scale Change in Child Health Care

Oral Candidosis in Community-Based Patients with Advanced Cancer

Medically Unexplained Neurologic Symptoms: A Primer for Physicians Who Make the Initial Encounter Ashley Evens, BS, Lindsay Vendetta, BS, Kaitlin Krebs,

Jennifer S. Albrecht, PhD, Jessina C. McGregor, PhD, Erik K

Implementation and Evaluation of a Network-Based Pilot Program to Improve Palliative Care in the Intensive Care Unit Joan D. Penrod, PhD, Carol A. Luhrs,

Hospice and Palliative Care Development in Africa: A Multi-Method Review of Services and Experiences David Clark, PhD, Michael Wright, PhD, Jennifer.

A Survey of Joint and Muscle Aches, Pain, and Stiffness Comparing Women With and Without Breast Cancer Deborah Fenlon, PhD, RGN, Julia M. Addington-Hall,

What Palliative Care-Related Problems Do Patients Experience at HIV Diagnosis? A Systematic Review of the Evidence Victoria M. Simms, MSc, Irene J. Higginson,

Preface Primary Care: Clinics in Office Practice

Arif H. Kamal, MD, David C. Currow, BMed, MPH, Christine S

The effect of regionalization on outcome in pulmonary lobectomy: A Canadian national study Christian J. Finley, MD, MPH, Anna Bendzsak, MD, George Tomlinson,

Sevelamer Prescriptions After Reporting of the Dialysis Clinical Outcomes Revisited (DCOR) Trial Findings: An Analysis of 5,495 Patients Receiving Maintenance.

Got Volunteers? Association of Hospice Use of Volunteers With Bereaved Family Members' Overall Rating of the Quality of End-of-Life Care Eve M. Block,

Uptake and Utilization of Practice Guidelines in Hospitals in the United States: the Case of Routine Episiotomy Katy B. Kozhimannil, PhD, MPA, Pinar.

Building a Palliative Care Program in Ethiopia: The Impact on HIV and AIDS Patients and Their Families Medhanit Wube, MPH, RN, Carla Jansen Horne, MA,

Elsie Gyang, MD, MSc, Mohamed Zayed, MD, PhD, E

Changes in Symptom Intensity Among Cancer Patients Receiving Outpatient Palliative Care Jung Hun Kang, MD, PhD, Jung Hye Kwon, MD, PhD, David Hui, MD,

Severe Constipation Clinical Gastroenterology and Hepatology

How Do Follow-Up Care Instructions and Treatment Summaries Relate to Cancer Survivors' Cancer-Related Pain? Jennifer M. Jabson, PhD, MPH, Deborah J.

Sangeeta C. Ahluwalia, PhD, Cheryl L

Managing Medicines for Patients Dying at Home: A Review of Family Caregivers' Experiences Eleanor Wilson, PhD, MSc, BA, Glenys Caswell, PhD, MRes, BA,

Jung Kwak, MSW, PhD, Jennifer R. Salmon, PhD, Kimberly D

Highlights From the Third Annual Mayo Clinic Conference on Systems Engineering and Operations Research in Health Care Janine R.A. Kamath, MBA, MA, John.

Capacity Coaching: A New Strategy for Coaching Patients Living With Multimorbidity and Organizing Their Care Kasey R. Boehmer, PhD, MPH, Nicole M. Guerton,

Jeffrey Bradley, MD, Issam El Naqa, PhD Journal of Thoracic Oncology

The Role of Patients' Expectations in the Development of Anticipatory Nausea Related to Chemotherapy for Cancer Jane T. Hickok, MD, MPH, Joseph A. Roscoe,

Effects of Chemotherapy on Survival of Elderly Patients with Small-Cell Lung Cancer: Analysis of the SEER-Medicare Database Laura C. Caprario, MD, MS,

Steven Z. Pantilat, MD, Kathleen M. Kerr, BA, J

Susan C. Miller, PhD, Dan K. Kiely, MPH, MA, Joan M

Focus on the Quadruple Aim: Development of a Resiliency Center to Promote Faculty and Staff Wellness Initiatives Ellen Morrow, MD, Megan Call, PhD, Robin.

Jeffrey T. Yorio, MD, Yang Xie, PhD, Jingsheng Yan, PhD, David E

The Patient Experience: Patient-Reported Outcomes in Rheumatology

Archana Roy, MD, Alan Peaceman, MD, Moeun Son, MD, Joe Feinglass, PhD

Early Treatment Innovation for Opioid-Dependent Newborns: A Retrospective Comparison of Outcomes, Utilization, Quality, and Safety, 2006–2014 Julie Summey,

Tell Us™: A Web-Based Tool for Improving Communication Among Patients, Families, and Providers in Hospice and Palliative Care Through Systematic Data.

Cost per Episode of Care With Collagenase Clostridium histolyticum Versus Fasciectomy for Dupuytren Contracture: A Real-World Claims Database Analysis

Five-Year Outcome of Lung Cancer Detection in Patients With and Without Airflow Obstruction in a Primary Care Outpatient Practice Joel J. Bechtel, MD,

Effects of Different Coping Strategies on Physical and Mental Health of Patients With Irritable Bowel Syndrome Lilian Dindo, PhD Clinical Gastroenterology.

Stephen R. Broderick, MD, MPHS

Association Between Symptom Distress and Survival in Outpatients Seen in a Palliative Care Cancer Center J. Lynn Palmer, PhD, Michael J. Fisch, MD, MPH

Joseph A. Dearani, MD, Michael J. Ackerman, MD, PhD

Timing of Complications and Length of Stay after Rectal Cancer Surgery

Screening and Prevention in Primary Care

Jennifer J. Chung, MD, Jonathan Gordon, BA, Pavan Atluri, MD

Jennifer S. Temel, MD, William F. Pirl, MD, Christopher J

An Interview with Thomas H. Gallagher

Clinical and Economic Impact of Palliative Care Consultation

Electronic Goals of Care Alerts: An Innovative Strategy to Promote Primary Palliative Care Erin M. Haley, MD, PhD, Deborah Meisel, BA, Yevgeniy Gitelman,

Preoperative Smoking Cessation: The Role of the Primary Care Provider

Determining Triglyceride Reductions Needed for Clinical Impact in Severe Hypertriglyceridemia Jennifer B. Christian, PharmD, MPH, PhD, Bhakti Arondekar,

Kari R. Hexem, MPH, Victoria A. Miller, PhD, Karen W

Development of a System to Measure and Improve Outcomes in Congenital Heart Disease: Heart Institute Safety, Quality, and Value Program Katherine Clarke-Myers,

A simple algorithm for evaluating dermatologic disease in critically ill patients: A study based on retrospective review of medical intensive care unit.

Optimizing Decision Making and Resource Allocation in Palliative Care

Mobile Medicine: Digital Dynamo or Virtual Vaporware

Case-finding for depression in primary care: a randomized trial∗ ∗

Associations Between Physical Activity and Quality of Life in Cancer Patients Receiving Palliative Care: A Pilot Survey Sonya S. Lowe, MD, MSc, Sharon.

Presentation transcript:

Evaluation of Patient and Family Outpatient Complaints as a Strategy to Prioritize Efforts to Improve Cancer Care Delivery Jennifer W. Mack, MD, MPH, Joseph Jacobson, MD, MSc, David Frank, MD, PhD, Angel M. Cronin, MSc, Kathleen Horvath, BA, Victoria Allen, BA, Jennifer Wind, MA, Deborah Schrag, MD, MPH Joint Commission Journal on Quality and Patient Safety Volume 43, Issue 10, Pages 498-507 (October 2017) DOI: 10.1016/j.jcjq.2017.04.008 Copyright © 2017 The Joint Commission Terms and Conditions

Figure 1 Some 75% of complaints consisted of only one complaint domain, 18% consisted of both management and relationship complaints, and 8% consisted of a combination of clinical complaints with management and/or relationship complaints. Joint Commission Journal on Quality and Patient Safety 2017 43, 498-507DOI: (10.1016/j.jcjq.2017.04.008) Copyright © 2017 The Joint Commission Terms and Conditions

Figure 2 Only 6% (n = 17) of complaints included overlap between the two management categories (institutional issues and timing/access). Similarly, only one complaint included both clinical categories of quality and safety. Overlap in relationship complaints was also uncommon (n = 15 [6%] due to both communication and humanness/caring, and n = 1 [0.4%] due to both communication and patient rights). Joint Commission Journal on Quality and Patient Safety 2017 43, 498-507DOI: (10.1016/j.jcjq.2017.04.008) Copyright © 2017 The Joint Commission Terms and Conditions