Civility, Safety & Interaction Online 2/17/2019 Civility, Safety & Interaction Online Belgium, January 2019 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Key Findings – Belgium The nature of online risk types: The types of risks that stood out for Belgium compared to the global averages included: 1) receiving offensive or obscene content, 2) being called offensive names, and 3) being asked inappropriate or personal questions by a stranger Our social circles became more risky: Within Belgium, risks stemming from family and friends also increased significantly to 27%, up 15 percentage points from the previous year  The pain from online risks was noteworthy: Within Belgium, moderate to severe pain was experienced by 55% of respondents, in line with the global average Mixed showing in consequences and positive actions taken: Belgians were less likely to say they lost trust in others due to an online risk, but were more likely to have become stressed and lost sleep Teenagers were hit hardest by risks: More teenagers in Belgium suffered moderate to severe pain vs. their global peers (65% vs. 58%) There was a surge in teens asking for help. Belgium was slightly lower than the global average for teens seeking help from parents (40%) with an online issue and in asking for help from other adults (25%); however, both were almost twice the previous year’s levels Improvement in Microsoft's Digital Civility Index (DCI): Belgium (-5) registered a gain at 56, and ranks #4 for DCI of the 22 countries surveyed 

Nature of online risk types in Belgium 2/17/2019 Nature of online risk types in Belgium The most common types of unwanted contact were being contacted by strangers and receiving requests to collect inappropriate or personal information   Belgians were most likely to encounter phishing/spoofing, fake news and internet hoaxes, but only exposure to phishing/spoofing was higher than the global average The most typical behavioral risks were being called offensive names and attempts at purposeful embarrassment Receipt of unwanted sexual imagery or messages dominated this category both in Belgium and globally Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced. Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Social circles became riskier in Belgium 2/17/2019 Social circles became riskier in Belgium Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY Within Belgium, family and friends also increased significantly to 27%, up 15 percentage points from the previous year 2% JR add Risks from family & friends +15 points in Belgium (+11 WW) *Added in Latest Wave Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Severe pain from risks was in line with the global average in Belgium 2/17/2019 Severe pain from risks was in line with the global average in Belgium Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all Within Belgium, moderate to severe pain matched the global average at 55%; meanwhile, 21% of Belgians experienced no pain from online risks  (+5 points vs. the global average)   Q5.1: How much emotional, psychological or physical pain did you suffer because of… © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2/17/2019 Belgians had a mixed showing in consequences and positive actions taken in response to an online risk Worldwide, there was an increase in consequences and a decrease in positive actions; the top five consequences showed 3- or 4-point increases from the previous year; people also were less likely to take positive actions (-3 to -5 points) Belgians showed mixed results compared with the worldwide trend for consequences; they were less likely to say they had lost trust in others offline following risk exposure, but were more likely to have experienced increased stress and lost sleep   Unfortunately, Belgians were significantly less likely to take positive actions to correct online issues *Worldwide trend based on 20 countries common in latest research and prior year **Digital Civility Challenge item © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

All age cohorts registered stronger DCI than the global average 2/17/2019 All age cohorts registered stronger DCI than the global average All age cohorts in Belgium scored stronger DCI readings than the worldwide averages, with teenage girls and baby boomers both registering 10- point improvements In terms of the numbers of risks encountered online, all Belgian age groups also fared better Teenagers in Belgium registered high-than-average scores for moderate to severe pain from online risks, and  teenage girls were slightly above the global average for consequences experienced   Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of… © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

More teens asked for help with online risks Worldwide, there was a big surge in teenagers asking for help with online risks from both parents (+32 points to 42%) and adults (+19 points to 28%) In Belgium, teens fell below the worldwide average when it came to asking a parent or adult for help with an online issue, but they were more likely to seek guidance from some  adult than in the previous year’s study   Asking parents for help jumped 33 points Asking another adult for help rose 15 points Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

2/17/2019 DCI trend DCI Rank Country Region 2 years ago prior year latest research Global 65 68 66 2 United States N. America 56 61 51 8 Canada 60 1 United Kingdom W. Europe 45 50 3 France 58 52 4 Belgium 59 5 Germany 62 57 9 Italy 63 11 Ireland 64 16 Hungary CEE 73 72 19 Russia 74 75 6 Malaysia APAC 7 India 10 Singapore 15 Vietnam 71 12 Mexico Latam 76 69 13 Brazil 70 17 Colombia 77 18 Argentina 20 Chile 22 Peru 78 79 14 Turkey MEA 21 South Africa Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact Belgium’s DCI (-5) registered a gain at 56, and ranks #4 for DCI of the 22 countries surveyed *Worldwide trend based on 20 countries common in latest research and prior year Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.