Accessing Provider Scorecard Step 1: Please use one of the following internet browsers: Chrome, Firefox, or Internet Explorer version 11. Go to http://roadsmart.allstate.com in your web browser. Login using the username and password you use for the Payment Services web site If you do not have a username and password for our Payment Services web site, please click on “Sign-Up Here.”

Accessing Provider Scorecard Step 2: Click on the Provider Scorecard application (see red box below). z

Accessing Provider Scorecard Step 3: Click on the desired time period and a .pdf scorecard will download to your PC. (Please note that reports will appear only after the relevant number of days, and weeks, etc., has passed.) IL12345678

Accessing Provider Scorecard Step 4: Open the downloaded file and view your performance. (If the file does not open, install Adobe Acrobat reader from http://www.adobe.com/products/reader.html)

Accessing Provider Scorecard Category Term New Scorecard Definition Dispatch Efficiency Estimated Time of Arrival Initial ETA/Total Number Accepted Dispatches in Contracted Coverage Area Actual Time of Arrival ATA/Total Number Arrival Count (arrival count based on Roadsmart, Prolink, and CTL count) On-Time Performance CTL + Roadsmart/Prolink Counts/Total number of accepted dispatches within coverage area Acceptance Percentage Total number of accepted dispatches in coverage area/(dispatch requests in coverage area-number of hard rejects as defined) Cancellation Percentage Total Number of Dispatches Cancelled by Provider / Total Number Accepted Dispatches (both in and out of coverage area) Market Intelligence Overall Dispatch Volume in Coverage Area Total Number Accepted Dispatches in Contracted Coverage Area + Total Number Rejected Dispatches in Contracted Coverage Area % Market Share in Coverage Area (Total Number of Accepted Dispatches in Contracted Coverage Area-Total Number Cancelled Dispatches in Coverage Area)/ Overall Dispatch Volume in Contracted Coverage Area Volume of Rejected Dispatches Total number of rejects excluding hard rejects as defined in requirements Total Value Rejected Dispatches Total Estimated Amount*Total Number of Rejected Dispatches (only soft rejects types to be included in this metric) Estimated Value Rejected Dispatches Total Estimated Amount/Total Number of Rejected Dispatches with an Estimated Amount (only using soft rejects) Payment Performance Web Payment Submission Total Web Pay Count/Total Invoice Pay Count + Total Web Pay Count Supplements Charged Total Number of claims with Supplements/(Total Invoice Pay Cuont + Total Web Pay count) Total Amount of Supplements Total Value of Claims with Supplements Dispatches Paid by Credit Card Total Number of Dispatches paid by Credit Card Claims with Damages Total Number of Damages Cost of Damages Total Value of Damages Total Amount Paid by Credit Card Total Value of Dispatches paid by Credit Card Step 5: Review the last page of the scorecard to learn how each metric was calculated.