Beech Acres’ Service Philosophy Online training Welcome ! Beech Acres’ Service Philosophy Online training Click here to begin

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Goal of this presentation Hmmmm… Why would someone need to take this training? …to build your understanding of our philosophy of service, and bring the philosophy to the forefront of how we engage families and children.

You can expect to learn about… our policy on the philosophy of service and what it means to be strength-based. our service model and what “web weaving” and “capability building” mean. how this philosophy applies to departmental issues and can be applied to engaging each other and families and children. You can expect to learn about…

The training will be organized like this… We will review the philosophy of care. An exploration of the meaning of “strength based” We will review the service model. Some questions to link what you’ve learned to your role at BA.

For your convenience, we are providing a link to a journal page For your convenience, we are providing a link to a journal page. Please print this out. As you come to slides where there are questions, please write your thoughts on the journal page. After you complete the course, you will turn in the journal to the Learning Center to receive credit. Click on the icon below to get to the journal. If asked for a password, click cancel.

Okay! Let’s get started!

Beech Acres’ Service Philosophy

What is a service philosophy?

Did you Know? It is meant to be a working document that leads all staff in their contact with clients, customers, other staff and other teams. Beech Acres had a clinical team of staff that adopted a philosophy of service in 2000.

Beech Acres’ Philosophy of Service Beech Acres adheres to individualized, family-centered, strength-based service approaches which respect the fundamental dignity of human beings and recognize: That each person has vital insight into self, family and life situation: That human beings and families are resilient; That healthy relationships nurture growth and change; That families, relatives and communities are our allies and best resources.

Let’s take a deeper look at each section of our philosophy Let’s take a deeper look at each section of our philosophy. This is the time to start the journal you printed before.

“…that each person has vital insight into self, family and life situation.” Take a moment to think about how this affects you in your role at the Beech. What does it mean when you come into contact with clients (even if it is in passing)? What does it mean for your contact with other employees?

“…that human beings and families are resilient” Resilient means different things to many people. What does it mean for you? Implied in this message is a sense of hope. How will you impart a sense of hope in your job?

“…that healthy relationships nurture growth and change.” How are the relationships in your work? What else can you do to help them grow and change?

“…that families, relatives and communities are our allies and best resources .” What strengths can you draw on from families, relatives and communities that will build capability? Is there someone at the Beech that could really assist you? Have you asked?

Beech Acres services work collaboratively with individuals, families and communities to create a web of support. Through the web of support individuals/families enhance their capabilities to clarify and utilize strengths and resources with the goals of learning, wholeness and healing.

The words “strength based” are used a lot at Beech Acres The words “strength based” are used a lot at Beech Acres. Let’s explore what that means.

Service and Treatment modalities congruent with a strength-based philosophy seek: To observe strengths, listen for strengths, and ask strength-based questions; To emphasize empowerment rather than dependency, by promoting opportunities for individuals/families to capitalize on their strengths; To accurately describe behavior, minimizing the use of labels; To demonstrate progress through measuring the enhancement of the individuals’ strengths and their improved ability to function in the world; To assist individuals/families in generating solutions.

Strength-based philosophy What does strength-based mean? Does it mean that we only say nice things? Or does it mean that we address concerns by looking at the possibilities and strengths that are offered? Do you look for the strengths in clients, families, co-workers? Do you do the work to get it done instead of working collaboratively because it is easier? Do you use catch phrases or labels instead of describing someone or something?

We acknowledge that the strengths of individuals, families and communities ultimately resolve issues of concern.

We the staff of Beech Acres are committed to upholding the strength-based philosophy through educating, sharing knowledge, challenging each other and coaching of ourselves.

We are also committed to collaborating with the community and with other systems in the spirit of empowering and supporting individuals and families.

Alright! Now let’s take a look at the what and how of our service model.

Beech Acres’ Service Model

Service Model: What Beech Acres focuses its energies on partnering with adults who are dedicated to a child’s needs and development. Beech Acres strengthens families for children by building the adults’ ability to access resources to meet their own needs. We call this process Web Weaving and Capability Building.

Service Model: What As a Beech Acres employee, are we automatically dedicated to children’s needs and development? How does being dedicated shift your work role? How do you function in your work role in regards to building capability? Do you do your own thing regardless of where your client or team are functioning? Or are you assisting in developing other’s abilities?

Service Model: How We build on families’ strengths by following a basic process designed to help dedicated adults develop natural networks of support that provide access to the resources they need when they need them. This process begins with identifying family strengths and needs.

Well, that’s it! Let’s review.

our policy on the philosophy of service and what it means to be strength-based. our service model and what “web weaving” and “capability building” mean. how this philosophy applies to departmental issues and can be applied to engaging each other and families and children. We discussed…

Click below if you’ve met the objectives. I understand… Ok. Click below if you’ve met the objectives. the service model and have an understanding of what web weaving and capability building mean. the philosophy of service and what it means to be strength based. how this philosophy of service can be applied to engaging each other and families and children. Yes!

“How do I get a copy of our Service Model and Philosophy of Service?” Oh yes, I almost forgot. You must be wondering… “How do I get a copy of our Service Model and Philosophy of Service?”

No problem… Click on this link and print it out. Post it at your desk and check on how you are doing periodically.

1) Please take a moment to give us your feedback. Just two final steps: 1) Please take a moment to give us your feedback. Course Feedback Click on the clipboard icon at right Follow the instructions on the form

Course Completion Documentation … and 2) Before you leave, get the credit you deserve! Course Completion Documentation Click on the blue icon at right Follow the instructions on the form Click here to finish after completing documentation.

To learn more about our philosophy of service and service model or to schedule a team discussion, contact Cathy at the BAPC Learning Center.

Well done!!! And thank you for using Beech Acres online training.