CPA Operations Center Location Benchmarking This report provides the confidential results of the 2016 gas company Service Center Benchmarking for CPA. (Code: SC49) Copies of this report and the information contained within it are only for the internal use of participant organizations without written permission to use specific exhibits. Robert Lambe Rlambe@FacilityIssues.com 315.601.6010
Contents Observations Service Area Data Used Group Demographics Meters Facility Locations Travel Times Crew FTEs Group Demographics Customer Base & Service Area Size Comparison Facility Charts GSF per Facility Facility GSF per Crew FTE Operating Group Charts: Number of Customers by Travel Time from Facility Average Drive Times per Facility Number of Customers per Facility Area (Sq. Mi.) per Facility Coverage per Crew FTE Observations June 13, 2016
Meter Data Used for Customer Locations February 17, 2019
Operations Center Locations February 17, 2019
Traffic Speeds Used for Calculations Times reviewed by 4 regions for reasonableness. February 17, 2019
Crew Allocations by Service Center February 17, 2019
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Observations The MOD approach provides some identifiable advantages: CPA has smaller facilities than most gas companies. In spite of the large, relatively sparse territory, the average travel time from crew reporting location to customer location is on the shorter side of the peer group. February 17, 2019