EmCare’s North Division Chart Acquisition Team “Don’t Go Breakin My Chart”

What is Chart Acquisition? What Do We Do? Ensure the proper preparation and accountability of the Emergency & Hospitalist Department charts to be sent to RTI for professional billing. re

North Division Stats 2.5 Million Annual Visits 7,148 Daily Visits 77 Total ED & IPS Contracts 41 Contracts Managed in the Horsham Office 36 ED 5 IPS 36 Contracts Managed in the Illinois Office 28 ED Contracts 8 IPS Contracts 74 Billing Coordinators ( Working remotely at hospital sites)

The Role of The Billing Coordinator There is an EmCare Site/Billing Coordinator responsible for the chart capture and accountability process at each site. If possible, they review the medical record to ensure all components are present & the documentation is complete prior to sending charts to our billing company, RTI. They notify providers when additional documentation is required. They follow up on all outstanding charts. They identify charts that are non billable. IPS Site Coordinators also provide administrative support for the Medical Director and practice.

Delivery of Charts There are various methods used to deliver charts to RTI , depending on the documentation tool and nuances at each site. Paper Process (via FEDEX) Scanning Process (via EmScan) or Imported Image Hybrid Process (via Scanning/Paper & Electronic Interface) Fully Automated Electronic Process

Main Reasons Why Charts Are Not Billed Timely Missing or Incomplete Documentation Chart Not Signed by Provider APP Chart Not Cosigned by MD Missing Scribe Attestation Missing Resident/Student Attestation

Our RX to Help You! In addition to your Documentation Champion/Medical Director and the PI Team, your BC is available to provide feedback on how you’re doing with documentation requirements and outstanding charts. Your Billing Coordinator is there to support your needs and assist you in any way they can.

The #1 Thing You Can Do To Help Us Help You The #1 Thing You Can Do To Help Us Help You? Please Complete All Charts Before You Leave Your Shift or within 72 hours This is your Billing Coordinator when your documentation holds up the billing process!!