Six Sigma/ Process Analysis* Describe Current Condition Walk the process with your team and map the steps. Validate the flow and performance measure(s) with the process owner(s), users, and customers of the current process. Before teams can improve a process, they need to understand it. The people who have this understanding are those who work on some part of the process or who use the information, products, or services that are produced by it. Use this questionnaire to help your team further understand the current process. *Source: GOAL/QPC

Analytical Analysis Check for… By asking … Completeness Does the flow show all of the critical tasks and decision points? Accuracy Do the words in the flowchart/ map clearly describe what’s happening in each step and decision point? Are all the connections drawn as they actually happen? Especially flowing from decision points? Time Spent What’s the range of the time that it takes to complete each task or to make each decision? Overall Process Measures How does the person responsible for the overall process measure its success? How does the customer of the process measure its success? Are the measures objective (factual)? (or based on opinions??)

Analytical Analysis Check for… By asking … Sub-step Measures How does the person responsible for each sub-step measure success? How does the customer of each sub-step measure success? Are the measures objective? (based on fact) or subjective? Bottlenecks and Delays Are there delays because the criteria for making decisions is unclear? Are there inspection points where a lot of products and services are rejected or diverted? Responsibilities Who measures, improves, and provides information about each step? Is there one person ultimately responsible for each step or is it a shared responsibility? Quality Problems Are there any customer complaints about a particular step in the process? Are there any steps that rework products, services, or information because they do not meet the needs of the customer?