Windows 7 at UNC Brad Sharp Planning Deployment Lessons Learned

Planning Microsoft TechNet Subscription for Beta Software Testing The Innovative Technology Committee “Innotech” Test Software in a Controlled Environment Prevent Beta Software from going into Production Coordinate Communication to Campus on New Software Coordinate Training and Support for New Software Make Recommendations on officially supporting software on campus

Innotech Representation Internal Desktop Support Team Server Team Technical Support Center Campus Computer Store Network Communications Application and Database Support Administrative Staff Information Security External Center for the Enhancement of Teaching and Learning Faculty Representation

Innotech Process Phase 1 – Technical Overview and Research Beta Software Installed on Test Machines in Controlled Network Environment General Overview and Research Information Security Testing Phase 2 – Detailed Testing and Compatibility Committee Testing Extensive Testing with Enterprise Software List of Issues and Workarounds is Generated Generate Training and Technical Support Plan

Phase 4 – Campus Deployment Process Continued Phase 3 – Early Adopters Software is expanded beyond committee Solicit Feedback from Early Adopters Develop Communication Plan Phase 4 – Campus Deployment Software is Communicated and Deployed to Campus

Windows 7 Testing Beta Testing “Anything will be better than Vista” Focus initial testing on x84 Majority of Issues Related to IE 8 Blackboard, Banner Problems with E-Token Software Positive Feedback from Early Adopters Deployed to two pilot labs during Spring 2010 Semester Positive Feedback from Students CETL Provided Faculty Training in Dual Boot Lab

Windows 7 Faculty/ Staff Deployment Opt In Deployment for Faculty and Staff Microsoft Campus Agreement for Licensing Recommended by Default on New Configurations Recommend upgrade on troubled machines Symantec Ghost Used for Deployment User Data Migrated Using Windows Easy Transfer Very Positive Feedback from Staff Windows Search is Favorite Feature 633 Computers Deployed to Date

Windows 7 Faculty Staff Installs

Windows 7 Lab Classroom Deployment Deployed to 1,200 Lab and Classroom Computers Over the Summer Deployed Using Symantec Ghost Reduced from 40 to 15 Individual Images Generated PowerShell Script to Delete User Profiles on Startup Boot Time Dramatically Decreased Virus count decreased dramatically with UAC Positive Feedback from Students in the Labs

Classroom Lessons Learned Communicate, Communicate, Communicate 220 Tickets in the first two weeks Multiple Domain (Student and UNCO) Domain Dropdown is no longer on login screen Default Profile was the Student Profile Set default profile to UNCO

Faculty Feedback

Questions? Brad Sharp, Manager of Technology Operations Department of Information Management & Technology Brad.Sharp@unco.edu