Basanta Raj Sigdel, Shital Moktan Organizational learning and Knowledge Management Basanta Raj Sigdel, Shital Moktan

Thought of Day

What the organizations having better learning practice does?

Learning Organization Continual expansion of knowledge to create desired results New patterns of thinking are nurtured Collective aspiration is set free People learn to learn together New knowledge and capabilities remain even if individuals leave

Driving Forces for LO Increasing Domain Complexity Accelerating Market Volatility Intensified Speed of Responsiveness Diminishing Individual Experiences

Elements of Learning Organization Personal Mastery Shared vision Mental models System Thinking Team Learning

Building Blocks of a LO A supporting learning environment Concrete learning processes Leadership that reinforces learning

The organizational learning model of Crossan, Lane and White (1999)

LO: Maturity 25 Min: Draw the Spider that reflect the LO maturity

Learning Organization requires effective KM System

R. Ackoff’s “pyramid to wisdom” (1989, 1996) Knowledge types Multimedia Paper-based Digitally-Indexed Explicit = Media-based Written down Digitally-Active Intellectual Property © ™ (sm) Patents Individuals Tacit = People knowledge Groups in People’s head R. Ackoff’s “pyramid to wisdom” (1989, 1996) Source:

“KM is a JOURNEY not a DESTINATION” KM Thoughts “KM is a JOURNEY not a DESTINATION” -Warick Holder

Knowledge management Source: The full scope of knowledge management (KM) is not something that is universally accepted. However, before one looks at the differences in the definitions, let's examine the similarities. KM is about making the right knowledge available to the right people. Source: http://www.knowledge-management-tools.net/knowledge-management.html#ixzz3oazFYrYb

Knowledge management Source: KM must therefore: create/provide the right tools; people, knowledge, structures (teams, etc.); culture, etc. so as to enhance learning. Source: http://www.knowledge-management-tools.net/knowledge- management.html#ixzz3oazFYrYb

KM Tools Source: IT Based: Groupware systems & KM 2.0 The intranet and extranet Data warehousing, data mining Decision support Systems Content management systems Document management systems Artificial intelligence tools Simulation tools Source: http://www.knowledge-management-tools.net/knowledge- management-tools.html

KM Tools Source: Non – IT Based: Cross-functional project teams KM training & education Storytelling Mentoring Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html

Thank you